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Fleet Coordinator

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Randstad

1mo ago

  • Job
    Full-time
    Junior Level
  • Durham

AI generated summary

  • You should advise on energy efficiency, ensure high customer service, resolve complaints, and be eligible to work in the UK.
  • You will coordinate fleet services, manage supplier relationships, ensure vehicle compliance, analyze service trends, streamline operations, and resolve customer complaints effectively.

Requirements

  • - Have a good understanding and provide advice on energy efficiency, fuel efficiency's, environmental impact and travel considerations to the wider team, ensuring that where possible business decisions and operational delivery responds to external challenges facing the industry.
  • - Respond to enquiries from a range of different contacts to ensure delivery of a consistent and high level of customer service, working within believe housing policies and criteria and timescales.
  • - Resolve complaint and dissatisfaction cases, from both within and external to the organisation, with the ability to confidently challenge and resolve difficult issues with a satisfactory outcome.
  • - Candidates must be eligible to live and work in the UK.

Responsibilities

  • Successfully deliver end-to-end third-party contract solutions to ensure full coordination and support of operational delivery across the Property Repairs Teams, particularly fleet
  • Develop and build relationships with third-party suppliers and business streams to ensure a smooth and efficient transition of services provided and any issues affecting delivery are highlighted and acted upon to minimise the impact to operational delivery, productivity and customer satisfaction
  • Coordinate and deliver a high performing fleet service to the Property Repairs Teams ensuring the smart scheduling of vehicle maintenance and checks to minimise downtime
  • Ensure that all vehicles within the fleet are complying with current legislation and that all mandatory repairs, tests, and maintenance inspections are complete within strict timescales
  • Provide information and support in relation to the investigation and subsequent actions of all accidents and incidents involving fleet
  • Assist the Supply Chain and Fleet Lead in analysing trends in service delivery and ensuring that all contractual key performance indicators are met or exceeded to deliver a first-class service within a right first-time ethos
  • Assist in reviewing and developing new operational procedures that will streamline working practices and enhance our customers experience and support continuous improvement for the service area
  • Have a good understanding and provide advice on energy efficiency, fuel efficiency's, environmental impact and travel considerations to the wider team, ensuring that where possible business decisions and operational delivery responds to external challenges facing the industry
  • Respond to enquiries from a range of different contacts to ensure delivery of a consistent and high level of customer service, working within believe housing policies and criteria and timescales
  • Resolve complaint and dissatisfaction cases, from both within and external to the organisation, with the ability to confidently challenge and resolve difficult issues with a satisfactory outcome

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format, allowing for 1-2 days at home per week.

What is the pay rate for this position?

The pay rate for this position is £19.06 per hour.

What are the working hours for this job?

The working hours for this job are full-time, Monday to Friday, totaling 37 hours per week.

Where is the job located?

The job is based in the Seaham and Durham areas.

How long is the contract for this position?

The contract is for a minimum of 2 months.

What key responsibilities does the Fleet Coordinator have?

The Fleet Coordinator is responsible for coordinating fleet services, ensuring compliance with legislation, managing vehicle maintenance, and supporting operational delivery.

Will the Fleet Coordinator work with third-party suppliers?

Yes, the Fleet Coordinator will develop and build relationships with third-party suppliers to ensure efficient service delivery.

What skills or knowledge are required for this role?

A good understanding of energy efficiency, fuel efficiency, environmental impact, and travel considerations is important for this role.

How does this position handle customer service inquiries?

The Fleet Coordinator is responsible for responding to inquiries to ensure a consistent and high level of customer service while resolving complaints as needed.

Are applicants required to have the right to work in the UK?

Yes, candidates must be eligible to live and work in the UK.

What is the purpose of the job advert?

The advert aims to attract candidates for a temporary/contract role, acting as an Employment Business under the Conduct Regulations 2003.

Does the company promote equality and diversity?

Yes, Randstad CPE values diversity and promotes equality, welcoming applications from all sections of society.

Randstad

Human Resources
Industry
10,001+
Employees

Mission & Purpose

Randstad is a global leader in the HR services industry, providing staffing, recruitment, and workforce solutions to companies and job seekers. Their mission is to support people and organisations in realising their true potential by combining technology and human insight. Randstad aims to create meaningful employment opportunities and drive business success through tailored HR solutions that meet the evolving needs of the modern workforce.