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Flexible Host / Receptionist - Manchester Region

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Bruntwood

11d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You must have a positive attitude, admin experience, strong communication skills, and a background in service sectors. Curiosity, attention to detail, and energy are essential.
  • You will greet visitors, enhance customer experiences, support events, manage meeting spaces, build relationships, and gather customer insights to improve service and retention.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Respond to all resource requests with a mindset to always, no matter where you are, raise the bar and wow our customers
  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What is the work schedule for the Flexible Host / Receptionist position?

The work schedule is Monday to Friday, 40 hours per week.

Will the role require travelling between different locations?

Yes, the position will work across various sites in the Manchester region, so having a car will be beneficial.

What kind of experience is preferred for applicants?

We are looking for candidates with experience in hospitality, retail, or other service sectors.

What type of training and development opportunities are available?

We offer interest-free learning loans to help you develop new skills, along with opportunities for progression within the company.

Are there any employee benefits provided?

Yes, we provide 28 days holiday plus your Birthday off, healthcare cash plans, life assurance cover, a matched pension scheme, and discounts at leading retailers.

What is the purpose of the Flexible Host / Receptionist role?

The role is to be the first point of contact for clients and visitors while delivering a positive customer experience and building lasting relationships.

How does Bruntwood ensure a positive work environment?

Bruntwood promotes a culture of wellbeing in the workplace and values brilliant teamwork, aiming to inspire colleagues and ensure the best service for customers.

What should applicants expect during the interview process?

Applicants should expect a one-stage interview process where they will see the role in action and have the chance to ask questions to ensure it's the right fit.

Is there support for working mothers or parents?

Yes, we accommodate interview adjustments for candidates who require them, and we actively drive inclusion in our selection process.

What is the focus of Bruntwood as a company?

Bruntwood is focused on 'Creating Thriving Cities' and is committed to building vibrant communities while supporting the growth of businesses.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.