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Floor Lead (Full-time) - Hayes Valley, San Francisco

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Mejuri

17d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • San Francisco
  • Quick Apply

AI generated summary

  • You need retail experience, adaptability, critical thinking skills, and physical stamina to lead the floor in a fast-paced high volume environment in Hayes Valley. Are you up for the challenge? Apply now.
  • You will lead the sales team, provide exceptional customer service, drive sales goals, manage store operations, and assist with visual merchandising in a fast-paced retail environment.

Requirements

  • What you'll bring to the team:
  • Experience in a high volume retail environment.
  • Adaptable with the ability to think creatively and quickly
  • Excellent organization and analytical skills
  • Critical thinking ability - identify potential challenges and develop action plans
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.

Responsibilities

  • Customer Experience:
  • Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
  • Expertly executes and coaches others to execute our Selling Programs.
  • A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
  • Assist the team with implementing various customer-centric campaigns and maintaining relationships
  • Sales:
  • Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
  • Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.
  • Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients
  • Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
  • Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team.
  • Provide critical insights and make recommendations daily.
  • Operations:
  • Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
  • Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
  • Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
  • Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
  • Ensure physical store maintenance is upheld 10/10.
  • Visual Merchandising:
  • Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
  • Provide support to Visual Lead during implementation of retail campaigns.
  • Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
  • Support with the day-to-day maintenance of visual displays and product.
  • Report any damaged display product or tools to the Visual Lead.
  • Provide feedback to Visual Lead relating to gaps and opportunities.

FAQs

What are the key responsibilities of a Floor Lead at Mejuri in San Francisco?

The key responsibilities of a Floor Lead at Mejuri in San Francisco include championing exceptional customer service, coaching and developing the team, ensuring day-to-day business operations are expertly executed, maintaining a strong presence on the sales floor, and driving sales through clienteling and fostering customer relationships.

What are the qualifications required to be a Floor Lead at Mejuri in San Francisco?

Qualifications include experience in a high volume retail environment, adaptability, excellent organization and analytical skills, critical thinking ability, and the physical ability to stand for 8 hours and lift 50 lbs. Must also be able to work outside of regular hours on occasion including evenings, weekends & holidays.

What benefits are offered to Floor Leads at Mejuri in San Francisco?

Benefits for Floor Leads at Mejuri in San Francisco include a minimum of two weeks vacation, comprehensive medical and dental benefits, parental leave salary top-up, semi-annual performance reviews, internal coaching department, career growth opportunities, and a generous product discount.

How does a Floor Lead contribute to the overall success of the store?

A Floor Lead contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team, ensuring day-to-day business operations are expertly executed, maintaining a strong sales presence, and driving sales through clienteling and fostering customer relationships.

Redefining luxury, your way.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.