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Floor Lead (Full-time) - Santana Row, San Jose



14d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • San Jose
  • Quick Apply

AI generated summary

  • You must have experience in high volume retail, be adaptable, organized, analytical, and have critical thinking skills. Able to lift 50 lbs, stand for 8 hours, and work weekends.
  • You will lead the sales team, drive business through clienteling, manage operations, uphold store maintenance, and support visual merchandising to deliver exceptional customer experiences and achieve sales goals.


  • What you'll bring to the team:
  • Experience in a high volume retail environment.
  • Adaptable with the ability to think creatively and quickly
  • Excellent organization and analytical skills
  • Critical thinking ability - identify potential challenges and develop action plans
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.


  • Customer Experience:
  • Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
  • Expertly executes and coaches others to execute our Selling Programs.
  • A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
  • Assist the team with implementing various customer-centric campaigns and maintaining relationships
  • Sales:
  • Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
  • Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.
  • Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients
  • Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
  • Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team.
  • Provide critical insights and make recommendations daily.
  • Operations:
  • Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
  • Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
  • Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
  • Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
  • Ensure physical store maintenance is upheld 10/10.
  • Visual Merchandising:
  • Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
  • Provide support to Visual Lead during implementation of retail campaigns.
  • Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
  • Support with the day-to-day maintenance of visual displays and product.
  • Report any damaged display product or tools to the Visual Lead.
  • Provide feedback to Visual Lead relating to gaps and opportunities.


What are the key responsibilities of a Floor Lead at Mejuri?

The key responsibilities of a Floor Lead at Mejuri include maintaining exceptional customer service standards, coaching and developing the team, ensuring day-to-day business operations are executed efficiently, driving sales, managing inventory tasks, supporting visual merchandising initiatives, and upholding store maintenance.

What skills and experience are required for the Floor Lead position at Mejuri?

The ideal candidate for the Floor Lead position at Mejuri should have experience in a high-volume retail environment, be adaptable and creative, have excellent organization and analytical skills, possess critical thinking ability, and be able to stand for 8 hours and lift 50 lbs. They should also be willing to work outside regular hours occasionally, including evenings, weekends, and holidays.

What benefits are offered at Mejuri for full-time employees in the Floor Lead position?

Full-time employees in the Floor Lead position at Mejuri receive a minimum of two weeks vacation, personal days, and three religious observance days. They also receive comprehensive medical and dental benefits, including mental health coverage, generous personal and sick days, parental leave salary top-up, semi-annual performance reviews, internal coaching and learning and development opportunities, and a generous product discount.

Redefining luxury, your way.

Retail & Consumer Goods
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.