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Floor Lead (Full-time) - UTC, San Diego



15d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • San Diego
  • Quick Apply

AI generated summary

  • You must have high-volume retail experience, be adaptable and creative, organized, analytical, and a critical thinker. Able to stand for 8 hours, lift 50 lbs, and work evenings, weekends, & holidays.
  • You will lead the sales team, drive customer experience, oversee operations, and assist with visual merchandising in a high-performing retail environment.


  • What you'll bring to the team:
  • Experience in a high volume retail environment.
  • Adaptable with the ability to think creatively and quickly
  • Excellent organization and analytical skills
  • Critical thinking ability - identify potential challenges and develop action plans
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.


  • Customer Experience:
  • Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
  • Expertly executes and coaches others to execute our Selling Programs.
  • A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
  • Assist the team with implementing various customer-centric campaigns and maintaining relationships
  • Sales:
  • Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
  • Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.
  • Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients
  • Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
  • Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team.
  • Provide critical insights and make recommendations daily.
  • Operations:
  • Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
  • Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
  • Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
  • Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
  • Ensure physical store maintenance is upheld 10/10.
  • Visual Merchandising:
  • Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
  • Provide support to Visual Lead during implementation of retail campaigns.
  • Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
  • Support with the day-to-day maintenance of visual displays and product.
  • Report any damaged display product or tools to the Visual Lead.
  • Provide feedback to Visual Lead relating to gaps and opportunities.


What is the primary role of a Floor Lead at Mejuri?

The primary role of the Floor Lead at Mejuri is to contribute to the overall success of the store by championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed and maintained.

What are the key responsibilities of a Floor Lead in terms of customer experience?

The key responsibilities of a Floor Lead in terms of customer experience include enabling a memorable and personalized customer service experience, executing and coaching others on Selling Programs, remaining informed about all Mejuri products, assisting with customer-centric campaigns, and maintaining customer relationships.

How does a Floor Lead contribute to sales at Mejuri?

A Floor Lead positively ensures that all Key Performance Indicators (KPIs) are consistently achieved, takes ownership of delivering strong sales results, drives business through clienteling, supports the management team in developing new sales opportunities, and provides critical insights and recommendations to improve sales.

What operational tasks does a Floor Lead handle at Mejuri?

A Floor Lead is responsible for supporting all operational workflows, upholding standard operating procedures, managing inventory tasks, overseeing transaction types within the OMNI business, identifying opportunities to improve daily operations, and maintaining physical store maintenance.

What qualifications and physical requirements are needed for a Floor Lead position at Mejuri?

A Floor Lead should have experience in a high volume retail environment, be adaptable and creative, possess excellent organization and analytical skills, have critical thinking ability, and be able to lift up to 50 lbs. They should also be able to stand for 8 hours and work outside of regular hours on occasion, including evenings, weekends, and holidays.

Redefining luxury, your way.

Retail & Consumer Goods
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.