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Floor Lead (Part-time)

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Mejuri

5d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • London
  • Quick Apply

AI generated summary

  • You must have high-volume retail experience, adaptability, strong organization and analytical skills, critical thinking, and the ability to meet physical demands while working flexible hours.
  • You will enhance customer experiences, coach the sales team, manage operations, drive sales through clienteling, oversee inventory tasks, and collaborate on visual merchandising initiatives.

Requirements

  • Experience in a high volume retail environment.
  • Adaptable with the ability to think creatively and quickly
  • Excellent organization and analytical skills
  • Critical thinking ability - identify potential challenges and develop action plans
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.

Responsibilities

  • Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
  • Expertly executes and coaches others to execute our Selling Programs.
  • A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
  • Assist the team with implementing various customer-centric campaigns and maintaining relationships.
  • Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
  • Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.
  • Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients.
  • Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
  • Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team.
  • Provide critical insights and make recommendations daily.
  • Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
  • Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
  • Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
  • Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
  • Ensure physical store maintenance is upheld 10/10.
  • Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
  • Provide support to Visual Lead during implementation of retail campaigns.
  • Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
  • Support with the day-to-day maintenance of visual displays and product.
  • Report any damaged display product or tools to the Visual Lead.
  • Provide feedback to Visual Lead relating to gaps and opportunities.

FAQs

What is the role of a Floor Lead at Mejuri?

The Floor Lead is a valuable member of the store leadership team, responsible for championing exceptional customer service, coaching team members, and ensuring smooth day-to-day operations.

What kind of experience is required for this position?

Experience in a high-volume retail environment is required for the Floor Lead position.

What are the physical requirements for this job?

The role requires the ability to stand for 8 hours and lift up to 50 lbs.

Are there specific times when working hours may be outside regular hours?

Yes, the Floor Lead must be able to work outside of regular hours occasionally, including evenings, weekends, and holidays.

What kinds of benefits does Mejuri offer employees?

Mejuri offers a minimum of two weeks vacation, comprehensive medical and dental benefits, parental leave salary top-up for full-time employees, semi-annual performance reviews, and a generous product discount.

Is training or development provided for Floor Lead employees?

Yes, Mejuri provides internal coaching and learning and development opportunities to support career growth for all employees.

What values does Mejuri prioritize in its workplace?

Mejuri emphasizes values such as finding a way, raising the bar, being customer obsessed, empowering owners, and promoting curiosity, humility, and results-driven performance.

Are there any accommodations for individuals with accessibility needs?

Yes, Mejuri does not discriminate in hiring and is committed to accommodating individuals' accessibility needs during the hiring process and employment.

How does Mejuri support diversity and inclusion in the workplace?

Mejuri promotes an inclusive workplace and does not discriminate based on various protected categories, striving to empower underrepresented groups.

What is the main focus of the customer experience roles at Mejuri?

The focus is on enabling a memorable and personalized customer service experience that builds a connection to the Mejuri brand and strives to exceed customer expectations.

Redefining luxury, your way.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.