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Floor Lead (Part-time) - Covent Garden, London

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Mejuri

20d ago

  • Job
    Part-time
    Mid & Senior Level
  • Hospitality & Retail
  • London
  • Quick Apply

AI generated summary

  • You need high-volume retail experience, creativity, organization, and critical thinking skills. Must lift 50 lbs, stand for 8 hrs, and work evenings & weekends.
  • You will lead the sales team, drive customer engagement, manage operations, and assist with visual merchandising in our Covent Garden store. Ensure exceptional customer service, exceed sales goals, and maintain store operations daily.

Requirements

  • What you'll bring to the team:
  • Experience in a high volume retail environment.
  • Adaptable with the ability to think creatively and quickly
  • Excellent organization and analytical skills
  • Critical thinking ability - identify potential challenges and develop action plans
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.

Responsibilities

  • Customer Experience:
  • Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
  • Expertly executes and coaches others to execute our Selling Programs.
  • A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
  • Assist the team with implementing various customer-centric campaigns and maintaining relationships
  • Sales:
  • Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
  • Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.
  • Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients
  • Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
  • Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team.
  • Provide critical insights and make recommendations daily.
  • Operations:
  • Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
  • Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
  • Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
  • Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
  • Ensure physical store maintenance is upheld 10/10.
  • Visual Merchandising:
  • Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
  • Provide support to Visual Lead during implementation of retail campaigns.
  • Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
  • Support with the day-to-day maintenance of visual displays and product.
  • Report any damaged display product or tools to the Visual Lead.
  • Provide feedback to Visual Lead relating to gaps and opportunities.

FAQs

What are the responsibilities of a Floor Lead at Mejuri?

The Floor Lead is responsible for championing exceptional customer service standards, coaching and developing the team, ensuring day-to-day business operations are expertly executed and maintained, driving sales goals, supporting inventory management tasks, and assisting with visual merchandising initiatives.

What qualifications are required to be a Floor Lead at Mejuri?

Ideal candidates for the Floor Lead position should have experience in a high-volume retail environment, be adaptable and creative, possess excellent organization and analytical skills, have critical thinking ability to identify and address challenges, and be able to meet physical requirements such as standing for 8 hours and lifting 50 lbs.

What benefits are offered to part-time Floor Leads at Mejuri?

Part-time Floor Leads at Mejuri can enjoy benefits such as a minimum of two weeks vacation, personal days, and religious observance days, comprehensive medical and dental benefits, parental leave salary top-up, semi-annual performance reviews, internal coaching and learning and development opportunities, and a generous product discount.

Redefining luxury, your way.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.