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Floor Lead (Part-time) - Seaport, Boston



26d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Boston
  • Quick Apply

AI generated summary

  • You need to have experience in high-volume retail, be adaptable and creative, organized and analytical, capable of critical thinking, able to stand for 8 hours and lift 50 lbs., and willing to work evenings, weekends, and holidays as needed.
  • You will lead the sales team, provide top-notch customer service, manage operations, and assist with visual merchandising in a high-end jewelry store in Seaport, Boston.


  • What you'll bring to the team:
  • Experience in a high volume retail environment.
  • Adaptable with the ability to think creatively and quickly
  • Excellent organization and analytical skills
  • Critical thinking ability - identify potential challenges and develop action plans
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.


  • Customer Experience:
  • Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
  • Expertly executes and coaches others to execute our Selling Programs.
  • A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
  • Assist the team with implementing various customer-centric campaigns and maintaining relationships
  • Sales:
  • Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
  • Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.
  • Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients
  • Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
  • Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team.
  • Provide critical insights and make recommendations daily.
  • Operations:
  • Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
  • Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
  • Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
  • Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
  • Ensure physical store maintenance is upheld 10/10.
  • Visual Merchandising:
  • Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
  • Provide support to Visual Lead during implementation of retail campaigns.
  • Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
  • Support with the day-to-day maintenance of visual displays and product.
  • Report any damaged display product or tools to the Visual Lead.
  • Provide feedback to Visual Lead relating to gaps and opportunities.


What is the role of a Floor Lead at Mejuri's Seaport location in Boston?

The Floor Lead is a valuable member of our store leadership team, responsible for championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed and maintained. They maintain a strong presence on the sales floor, have outstanding people skills, and champion Mejuri's values.

What are the key responsibilities of a Floor Lead at Mejuri?

The key responsibilities of a Floor Lead include enabling a memorable and personalized customer service experience, ensuring all key performance indicators (KPIs) are consistently achieved, supporting sales floor operations, managing operational workflows, and partnering with the Visual Lead to analyze key performance indicators for visual merchandising.

What qualifications are required to be a Floor Lead at Mejuri in Boston?

Candidates should have experience in a high volume retail environment, be adaptable with the ability to think creatively and quickly, possess excellent organization and analytical skills, have critical thinking ability to identify potential challenges and develop action plans, and be physically able to stand for 8 hours and lift up to 50 lbs.

What benefits are offered to employees at Mejuri?

Employees at Mejuri receive benefits such as a minimum of two weeks vacation, comprehensive medical and dental benefits, parental leave salary top-up, semi-annual performance reviews, internal coaching department and learning and development opportunities, and a generous product discount.

Redefining luxury, your way.

Retail & Consumer Goods
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.