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Floor Manager

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COS

10d ago

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

Requirements

  • Knowledge
  • You understand what makes a great customer experience
  • Prior retail or customer-facing experience
  • Fluent in English language
  • Motivation
  • You enjoy creating a positive work environment and leading a team
  • You are results-focused & enjoy multitasking
  • You enjoy developing yourself & others
  • Behaviour
  • You contribute to building a well-functioning team and embrace different points of view
  • You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
  • You support others to grow by giving constructive feedback
  • You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
  • You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
  • You are able to prioritise efficiently and adapt to sudden changes
  • You communicate clearly & concisely, actively listening to other perspectives
  • You see opportunities to improve everyday processes
  • Past Achievements
  • Experience in driving sales through others
  • Experience in recruiting; managing talent, performance and developing team members is an advantage

Responsibilities

  • Offering customers a high level of service through styling advice, product knowledge and store experience
  • Analysing selling information and working with the store manager to maximise the sales performance of your department
  • Leading a team of sales assistants to achieve excellent standards of service
  • Supporting recruitment and ensuring induction and training of new starters is carried out
  • Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
  • Overseeing store operations
  • Being a brand ambassador and providing the best experience for our customers
  • Stepping into the role of Store Manager in their absence

FAQs

What are the primary responsibilities of a Floor Manager?

The primary responsibilities include offering excellent customer service, analyzing sales performance, leading a team of sales assistants, supporting recruitment and training, overseeing store operations, acting as a brand ambassador, and stepping in for the Store Manager when needed.

What qualifications are needed for the Floor Manager position?

Candidates should possess prior retail or customer-facing experience, an understanding of great customer experiences, and be fluent in English.

What kind of work environment can I expect as a Floor Manager?

As a Floor Manager, you will create a positive work environment, lead a dedicated team, and foster collaboration and shared achievements.

Are there opportunities for team development in this role?

Yes, the Floor Manager will assist in identifying talents, putting together development plans, and providing constructive feedback to support team members' growth.

What benefits are included in the Floor Manager position?

Benefits include a 25% staff discount on all H&M Group brands, participation in the H&M Incentive Program (HIP), a generous holiday entitlement, a pension scheme, and a clothing allowance.

How many hours a week does the Floor Manager position require?

The Floor Manager position is a full-time role with a contract of 39 hours a week.

How can I apply for the Floor Manager position?

You can apply by uploading your CV in English as soon as possible, but no later than the specified deadline of 09/11/24.

Does the company value inclusion and diversity?

Yes, H&M Group is committed to creating inclusive, diverse, and equitable workplaces, considering all diversity dimensions during the recruitment process.

What qualities are essential for succeeding as a Floor Manager?

Essential qualities include an optimistic outlook, flexibility, initiative, strong communication skills, the ability to prioritize efficiently, and a focus on achieving set tasks and providing a great customer experience.

Modern, functional, considered design.

Fashion & Arts
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

COS, Collection Of Style, is for women and men who want modern, functional, considered design. Since our launch in 2007, we have opened stores worldwide, each one placed in a carefully considered location with a design concept that preserves buildings’ original features whilst creating a modern gallery space for our collection. Always exploring our original concept of favouring style over fashion, we like timeless design that lives beyond the season. Merging traditional methods with new techniques and innovative fabrics, we work hard to create fashion pieces that look and feel at once classic and modern. We hope you enjoy the attention to detail shown in every garment and the wide breadth of inspiration that defines our collections. We set the bar high at COS - we love welcoming new people, and work hard to provide an environment where everyone feels appreciated and valued. This means we celebrate individual differences and recognise the contribution that all our colleagues make, regardless of their background. The nature of our industry means a career at COS will always be fast paced. But it’s also one where initiative is encouraged, and your ambitions can be fulfilled. We do everything we can to bring out the best in our people and watch them grow. Without everyone’s energy and commitment, COS wouldn’t be the company it is today. Welcome!