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Floor Manager

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River Island

17d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You need floor management or supervisory experience, strong leadership, VM skills, trend awareness, report analysis, initiative, communication skills, and a passion for customer experience.
  • You will drive sales, engage customers, enhance brand standards, manage performance, coach teams, ensure compliance, and make data-driven decisions to achieve targets.

Requirements

  • Previous experience at Floor Manager level or be an experienced Supervisor/ Team Leader looking for your next step up
  • You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • Have a good understanding of the latest trends and our competitors
  • Have good leadership skills
  • Have experience in VM
  • Have experience in analysing reports and making commercial decision
  • Be able to work on your own initiative
  • Be a great communicator and be able to engage your team
  • Be passionate about delivering a world class experience to our customers
  • Ability to make decisions, problem solve and take accountability with good planning skills

Responsibilities

  • Drive omni- channel sales and data capture through delivering the best service on the high street
  • Increase conversion through customer engagement and spreading the joy of fashion
  • Inspire customers using both verbal and visual engagement with the product
  • Achieve and enhance brand standards including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that will increase profit
  • Be aware of cost control, how to drive and protect profit
  • Be fully responsible for all areas of retail risk and health & safety
  • Coach and develop talent driving succession, creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and give in the moment feedback
  • Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
  • Ability to operate within different roles
  • Recognise and adjust to change
  • Ability to learn quickly, thoroughly and deliver the detail
  • Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  • Adaptability to variation in work, requiring you to be multi-skilled
  • Fast paced and purposeful approach
  • Deliver 100% compliance inline to all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager /expert and utilise team input when required
  • Be well organised and capable of planning efficiently to deliver results

FAQs

What is the main responsibility of a Floor Manager at River Island?

The primary responsibility of a Floor Manager at River Island is to drive omni-channel sales, enhance customer engagement, maintain brand standards, support the management team, and ensure effective team performance while delivering excellent customer service on the high street.

What qualifications should I have to apply for the Floor Manager position?

Applicants should have previous experience at the Floor Manager level or be an experienced Supervisor/Team Leader looking for their next step up, with a good understanding of the latest trends, strong leadership skills, experience in visual merchandising, and the capability to analyze reports to make commercial decisions.

What type of training and progression opportunities are available?

River Island focuses on progression throughout retail and head office, providing support with upskilling through on-the-job training and qualifications, allowing employees to advance their careers.

What benefits does River Island offer to employees?

River Island offers a generous 50% staff discount, rewards program, enhanced family support, pension contributions, 28 days paid holiday, opportunities for personal and professional development, and additional benefits through the RI Rewards program.

How does River Island promote employee well-being?

River Island promotes employee well-being through initiatives like Kindness Cupboards for basic food and hygiene products, partnerships with the Retail Trust for dedicated support, and various well-being solutions available through the Reward Gateway.

Is there flexibility in working hours for this position?

Yes, River Island is open to considering flexible working requests for the Floor Manager role unless operational requirements prevent otherwise.

How does River Island ensure a safe working environment?

River Island is committed to safeguarding all employees by fulfilling obligations under the Prevent duty, promoting British Values, and encouraging a diverse workplace where everyone feels included and respected.

What is the culture like at River Island?

River Island fosters a supportive and inclusive culture, emphasizing teamwork, diversity, and community, where employees are encouraged to collaborate and help each other thrive in their roles.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.