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Floor Manager (Coach) 12Month FTC- NikeTown London

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Nike

Jul 11, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • London

Requirements

  • Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience
  • Ability to coach and develop a strong team
  • Effective communicator, brand ambassador, and innovative leader
  • Demonstrated ability to apply product sales techniques
  • Flexible with scheduling and available to work retail hours (8am - 9pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs

Responsibilities

  • Commercial:
  • Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
  • Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
  • Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
  • Being responsible for monthly initiative launches
  • Using our reporting tools to make the best commercial decisions
  • Achieving accurate inventory to fulfill digital orders
  • Athlete experience:
  • Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
  • Leading team Engagement on NIKE Community Ambassador activities
  • Partnering with senior store leadership, you will oversee the hiring processes including onboarding
  • Being responsible for store scheduling
  • Working collaboratively with store team to implement & maintain a positive NIKE culture
  • Consumer experience:
  • Leading by example and the delivery of our sales floor service and bring the consumer journey to life
  • Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
  • Completing specific training and share completion with athlete services
  • Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
  • What you get:
  • One of the best compensation and benefits packages in the industry
  • Opportunity for quarterly performance-based bonus
  • A supportive team that values Diversity, Equity & Inclusion
  • A career at a company at the forefront of the sports and fashion industry
  • Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

FAQs

What are the main responsibilities of the Floor Manager (Coach) at NikeTown London?

The main responsibilities include delivering exceptional consumer service, coordinating and motivating employees, managing daily business operations to achieve sales targets, ensuring compliance with NIKE standards, and acting as a brand ambassador for NIKE initiatives.

What specific areas will the Floor Manager (Coach) need to focus on?

Coaches will specialize in specific areas such as Commercial operations, Athlete experience, and Consumer experience, while also supporting cross-functionally across the store.

What qualifications are required for the Floor Manager (Coach) position?

Candidates must have advanced customer service skills, the ability to lead and develop a strong team, effective communication skills, experience with product sales techniques, and flexibility to work retail hours, which may include evenings, weekends, and holidays.

How will the Floor Manager (Coach) contribute to the consumer experience?

The Floor Manager (Coach) will lead by example, ensure the team delivers high-quality service, equip staff with brand knowledge, and utilize data and analytics for continuous improvement to enhance the consumer journey.

What kind of support and benefits does the Floor Manager (Coach) position offer?

The position offers one of the best compensation and benefits packages in the industry, opportunities for performance-based bonuses, a supportive team culture that values diversity, employee discounts, and a new NIKE outfit for work.

Will the Floor Manager (Coach) be involved in the hiring process?

Yes, the Floor Manager (Coach) will partner with senior store leadership to oversee the hiring processes, including onboarding new team members.

How does the Floor Manager (Coach) support inventory management?

The Floor Manager (Coach) is responsible for ensuring efficient product receiving, maintaining inventory accuracy, overseeing visual presentation standards, and achieving timely product launches, as well as fulfilling digital orders.

Is flexible scheduling important for this role?

Yes, candidates must be flexible with scheduling and available to work retail hours from 8 am to 9 pm, including day, evening, weekends, and/or holidays, based on the needs of the department and store.

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Nike

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

Nike is a multinational corporation primarily engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services. Their ultimate mission is to bring inspiration and innovation to every athlete in the world, where "if you have a body, you are an athlete." Nike's purpose is to create groundbreaking sport innovations, design products that help athletes of all levels reach their full potential, and promote an active and healthy lifestyle globally. Through their products and initiatives, Nike aims to empower athletes and inspire positive change in communities, fostering a culture of inclusivity, sustainability, and excellence in sports and beyond.

Benefits

  • Get Moving

    Whether you’re trying to move to a new city or just across one of NIKE’s campuses, we will help you get where you’re going — no matter the distance.

  • Fitness Fit For All

    Whether you’re just getting started or consider yourself a fitness pro, NIKE provides fitness opportunities and discounts for all levels and goals.

  • Financial Health

    NIKE offers competitive pay and robust retirement plans that meet you wherever you are in life and help you plan for future financial goals.

  • Health & Wellness

    NIKE’s got your back. With various life insurance and health care packages, we’ve got you covered.

  • Giving Back

    We believe in doing good on and off the field, which is why NIKE matches donations and rewards volunteer time to help you support the causes you are passionate about.