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Floor Manager (Coach) 12Month FTC- NikeTown London



3d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • London


  • Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience
  • Ability to coach and develop a strong team
  • Effective communicator, brand ambassador, and innovative leader
  • Demonstrated ability to apply product sales techniques
  • Flexible with scheduling and available to work retail hours (8am - 9pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs


  • Commercial:
  • Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
  • Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
  • Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
  • Being responsible for monthly initiative launches
  • Using our reporting tools to make the best commercial decisions
  • Achieving accurate inventory to fulfill digital orders
  • Athlete experience:
  • Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
  • Leading team Engagement on NIKE Community Ambassador activities
  • Partnering with senior store leadership, you will oversee the hiring processes including onboarding
  • Being responsible for store scheduling
  • Working collaboratively with store team to implement & maintain a positive NIKE culture
  • Consumer experience:
  • Leading by example and the delivery of our sales floor service and bring the consumer journey to life
  • Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
  • Completing specific training and share completion with athlete services
  • Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
  • What you get:
  • One of the best compensation and benefits packages in the industry
  • Opportunity for quarterly performance-based bonus
  • A supportive team that values Diversity, Equity & Inclusion
  • A career at a company at the forefront of the sports and fashion industry
  • Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Retail & Consumer Goods
Founded Year

Mission & Purpose

Nike is a multinational corporation primarily engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services. Their ultimate mission is to bring inspiration and innovation to every athlete in the world, where "if you have a body, you are an athlete." Nike's purpose is to create groundbreaking sport innovations, design products that help athletes of all levels reach their full potential, and promote an active and healthy lifestyle globally. Through their products and initiatives, Nike aims to empower athletes and inspire positive change in communities, fostering a culture of inclusivity, sustainability, and excellence in sports and beyond.


  • Get Moving

    Whether you’re trying to move to a new city or just across one of NIKE’s campuses, we will help you get where you’re going — no matter the distance.

  • Fitness Fit For All

    Whether you’re just getting started or consider yourself a fitness pro, NIKE provides fitness opportunities and discounts for all levels and goals.

  • Financial Health

    NIKE offers competitive pay and robust retirement plans that meet you wherever you are in life and help you plan for future financial goals.

  • Health & Wellness

    NIKE’s got your back. With various life insurance and health care packages, we’ve got you covered.

  • Giving Back

    We believe in doing good on and off the field, which is why NIKE matches donations and rewards volunteer time to help you support the causes you are passionate about.