FAQs
What is the main responsibility of the Floor Manager (Coach) at Nike Leicester?
The main responsibility of the Floor Manager (Coach) is to deliver exceptional consumer service, coordinate, coach, and motivate employees, and ensure a premium brand experience while achieving sales targets and maintaining store standards.
What qualifications are required for the Floor Manager position?
Candidates should have advanced customer service skills, demonstrated ability in leading a shop floor or department team, effective communication skills, experience in coaching and developing a team, and flexibility with scheduling to accommodate retail hours.
What benefits does Nike offer for this position?
Nike offers a competitive compensation and benefits package, including opportunities for quarterly performance-based bonuses, generous employee discounts, a supportive team environment that values Diversity, Equity & Inclusion, and a new NIKE outfit for employees.
Is prior retail experience necessary for this role?
While not explicitly stated, advanced customer service skills and demonstrated experience in leading a retail team suggest that prior retail experience is preferred for this role.
What type of schedule can I expect in this position?
The role requires flexibility with scheduling and may include working during days, evenings, weekends, and/or holidays based on department and store/company needs.
Will I be responsible for hiring and onboarding new team members?
Yes, as a Floor Manager, you will partner with senior store leadership to oversee the hiring processes, including onboarding new employees.
How does Nike define the ideal candidate for the Floor Manager position?
The ideal candidate is described as an effective communicator, brand ambassador, and innovative leader with a strong ability to coach and develop a team, alongside a demonstrated knack for applying product sales techniques.
What are the key areas of focus for the Floor Manager at Nike?
The key areas of focus include Commercial operations, Athlete Experience, and Consumer Experience, ensuring product presentation, team engagement, and high-quality customer interactions.