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Floor Supervisor, French Concept - FIVE LUXE

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FIVE Hotels and Resorts

Yesterday

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai

AI generated summary

  • You should have a hospitality degree, luxury supervisory experience, strong leadership and communication skills, knowledge of F&B operations, POS proficiency, and flexibility for varied shifts.
  • You will supervise and mentor service staff, ensure exemplary guest experiences, manage operations and schedules, maintain cleanliness, and promote upselling while collaborating with the culinary team.

Requirements

  • A Degree or Diploma in Hospitality Management or a related field is preferred.
  • A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
  • Excellent leadership, communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  • Exceptional skills in Improving Customer Satisfaction and Addressing Complaints with Tact, showcasing a commitment to Industry-Leading Standards.
  • Extensive knowledge of Food and Beverage Operations, including ‘FIVE-Star’ Service Standards, Wines, and Cocktail Preparation.
  • Next-Level Team Management skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  • Proficient in Point-Of-Sale (POS) Systems and Restaurant Management Software.
  • Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.

Responsibilities

  • Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience.
  • Inspires and motivates the Team to deliver Sensational Service, fostering a Positive, Collaborative Work Environment.
  • Conducts regular, insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development.
  • Collaborates closely with the Restaurant Manager to develop and implement hand-crafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class.
  • Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team.
  • Imparts comprehensive training to new team members on FIVE’s Boundary-Breaking Service Standards, Exquisite Menus, and Standard Operating Procedures.
  • Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression.
  • Handles Guest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining.
  • Anticipates Guest Needs, proactively addressing any concerns to ensure a seamless and unforgettable Dining Experience.
  • Maintains a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related Concerns.
  • Organises and meticulously schedules ‘FIVER’ Shifts, ensuring Efficient Coverage for all Restaurant Operations.
  • Ensures seamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’s industry-leading Health and Safety Regulations.
  • Oversees and meticulously maintains the ‘FIVE-Star’ Cleanliness and Organisation of the restaurant, including Dining Areas, Service Stations, and Back-Of-House Areas.
  • Coordinates seamlessly with the Culinary Team to ensure the Timely and Aesthetic delivery of Food and Beverages, maintaining ‘FIVE-Styled’ Quality and Presentation Standards.
  • Monitors and controls Inventory Levels, ensuring Supplies are available to meet guest demand while Minimising Waste.
  • Promotes visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.
  • Assists in creating and executing bold and disruptive Promotional Activities, Special Events, and Themed Nights, growing restaurant revenue.
  • Stays at the forefront of Industry Trends, new Menu Items, and Beverage Offerings, effectively training FIVE Tribe Members and enhancing their Product Knowledge.
  • Conducts thoughtfully curated training sessions on Service Techniques, Customer Service, and Upselling Strategies, ensuring a continuous improvement in staff performance.

FAQs

What qualifications are required for the Floor Supervisor position?

A Degree or Diploma in Hospitality Management or a related field is preferred.

How much experience is needed for this role?

A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role is required, typically 1 to 3 years of experience.

Is knowledge of Food and Beverage operations necessary for this position?

Yes, extensive knowledge of Food and Beverage Operations, including ‘FIVE-Star’ Service Standards, Wines, and Cocktail Preparation is essential.

What are the primary responsibilities of the Floor Supervisor?

Responsibilities include supervising service staff, conducting performance evaluations, ensuring exceptional guest experiences, and maintaining the restaurant's cleanliness and organization.

Are there opportunities for career advancement within the company?

Yes, joining the FIVE Tribe empowers you to unlock your potential in a buzzing environment, fostering career growth and professional development.

What is the work schedule for this role?

The position requires flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.

How does FIVE Hotels and Resorts approach sustainability?

FIVE is committed to Sustainable Luxury Living and Hospitality, with initiatives like achieving 100% renewable electricity and maintaining a LEED Platinum-certified operational hospitality portfolio.

What qualities are essential for candidates applying for this position?

Candidates should have excellent communication, leadership, and organizational skills, a keen eye for detail, and a proactive, can-do attitude.

Does the company promote diversity and inclusion?

Yes, FIVE Hotels and Resorts is committed to hiring a diverse and inclusive workforce and is an equal opportunity employer.

Where is this job located?

The Floor Supervisor position is located in Dubai, United Arab Emirates.

FIVE Hotels and Resorts

Travel & Leisure
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the UAE and Europe are the epitome of Glamour and Experiential Luxury, and it currently includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE, and in 2025, Destino Pacha Hotel Ibiza will transform into FIVE Ibiza. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.