FAQs
What are the main responsibilities of a Food and Beverage Host?
The main responsibilities of a Food and Beverage Host include welcoming guests, coordinating seating, managing table set-ups, up-selling departmental incentives, handling guest queries, ensuring cleanliness of work areas, and complying with health and safety legislation.
What qualities are we looking for in a Food and Beverage Host?
We are looking for qualities such as a positive attitude, good communication skills, commitment to high levels of customer service, excellent grooming standards, flexibility, and the ability to work both independently and in teams.
Is previous experience required for this position?
While previous Food and Beverage and/or industry experience is advantageous, it is not strictly required.
Will I need to handle cash in this role?
Yes, the role includes following cash handling procedures, so experience with cash handling is preferred.
How important is teamwork in this role?
Teamwork is essential, as the Food and Beverage Host will be working closely with other team members to ensure an excellent guest experience.
What should I do if I have guest queries?
You should manage guest queries in a timely and efficient manner, ensuring their concerns are addressed to maintain high levels of customer service.
Are there any health and safety regulations I need to be aware of?
Yes, you will need to comply with hotel security, fire regulations, health and safety legislation, and local licensing laws.
Will I receive training for this position?
Yes, training will be provided to ensure you are familiar with departmental standards and procedures.
Is this position full-time or part-time?
The job type (full-time or part-time) can vary; please confirm the specific details during the application process.
What does Hilton value in its team members?
Hilton values exceptional guest experiences, positive attitudes, strong communication, and commitment to teamwork and high standards of service.