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Food & Beverage Outlets Manager

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Marriott International

20d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Manila

AI generated summary

  • You need a high school diploma and 3 years of food and beverage experience or a 2-year degree in Food Service.
  • You will foster a positive work environment, provide exceptional service, address employee and guest concerns, oversee service standards, and ensure compliance with corporate procedures.

Requirements

  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
  • OR
  • 2-year degree from an accredited university in Food Service

Responsibilities

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Uses coaching skills throughout the property.
  • Demonstrates self confidence, energy and enthusiasm.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Follows up to ensure complaints have been addressed to the guest's satisfaction.
  • Develops a relationship with all guests to build repeated clientele internally and externally.
  • Complies with all corporate accounting procedures.
  • Assists GM as needed with annual Quality audit.

FAQs

What is the job title for this position?

The job title is Food & Beverage Outlets Manager.

What are the primary responsibilities of the Food & Beverage Outlets Manager?

The primary responsibilities include overseeing assigned food and beverage operations, ensuring guest and employee satisfaction, maintaining standards, and meeting or exceeding financial goals.

What qualifications are required for this position?

A high school diploma or GED with 3 years of experience in food and beverage management, or a 2-year degree in a related field with 1 year of experience is required.

Is this position full-time?

Yes, this position is full-time.

Where is the Sheraton Manila Bay located?

The Sheraton Manila Bay is located at M. Adriatico corner General Malvar Street, Manila, Philippines, 1004.

Do we offer opportunities for career growth in this position?

Yes, this position offers opportunities for career growth within the Sheraton family and Marriott International.

What kind of work environment does the Food & Beverage Outlets Manager create?

The Food & Beverage Outlets Manager creates an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.

Is prior experience in customer service important for this role?

Yes, providing excellent customer service is a crucial aspect of this role.

Are there additional responsibilities assigned to the Food & Beverage Outlets Manager?

Yes, additional responsibilities include compliance with corporate accounting procedures and assisting the General Manager with annual quality audits as needed.

Does Marriott International have a commitment to diversity and inclusion?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive culture.

What is the company culture like at Sheraton Hotels & Resorts?

The company culture emphasizes creating a sense of belonging, engaging experiences, and thoughtful service in a global community.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.