Food Service Assistant

Manchester University NHS Foundation Trust

Oct 15

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
Customer Relations
Facilities Management
Manchester

Requirements

To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public.
To deal initially with any customer complaints.
To demonstrate commitment to the department and the Trust.
To give guidance to new members of staff with regard to department/ward layout and daily routine.
To assist in the preparation of all patient food services.
To ensure that all food is prepared in a safe and hygienic manner at all times.
Collect, wash, refill and distribute patient water jugs and glasses.
To assist with the production of all meals necessary for the provision of patient service.
The regeneration of food in accordance with Food Hygiene Codes of Practice.
To plate and assemble patient meals accurately on tray for presentation to the patient.
Check temperature of foods and record prior to service to patients.
Ensure that any patient requiring a special diet is catered for.
Monitor and report wastage levels of patient meals.
The preparation and service of hot and cold beverages at designated times throughout the day.
Prepare and serve a range of snack to patients between meals or on an ad-hoc basis as instructed by nursing staff.
The collection of cutlery and crockery following the patient meal.
The washing up of all crockery and cutlery items and storage of such items at ward level.
Adherence to all legislation and policies relating to patient meal service.
Maintain ward kitchens and equipment in a clean and hygienic manner.
Ensure that ward issues are maintained to the agreed level.
Ensure stock control and rotation procedures are maintained.
Conduct meal service by attractive presentation adhering to any specific request.
To deliver a full cleaning service towards within the hospital in accordance with Work Schedules and activity within the area, using own initiative to plan workload.

Responsibilities

You will be required to work as a key member of the Ward Team to develop and maintain the patient environment.
To provide a high quality helpful, courteous beverage and meal service, to meet the needs of patients.
In addition carrying out cleaning and related duties as required in order to assist in the delivery of the hotel services.
To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public.
To deal initially with any customer complaints.
To demonstrate commitment to the department and the Trust.
To give guidance to new members of staff with regard to department/ward layout and daily routine.
To assist in the preparation of all patient food services.
To ensure that all food is prepared in a safe and hygienic manner at all times.
Collect, wash, refill and distribute patient water jugs and glasses.
To assist with the production of all meals necessary for the provision of patient service.
The regeneration of food in accordance with Food Hygiene Codes of Practice.
To plate and assemble patient meals accurately on tray for presentation to the patient.
Check temperature of foods and record prior to service to patients.
Ensure that any patient requiring a special diet is catered for.
Monitor and report wastage levels of patient meals.
The preparation and service of hot and cold beverages at designated times throughout the day.
Prepare and serve a range of snack to patients between meals or on an ad-hoc basis as instructed by nursing staff.
The collection of cutlery and crockery following the patient meal.
The washing up of all crockery and cutlery items and storage of such items at ward level.
Adherence to all legislation and policies relating to patient meal service.
Maintain ward kitchens and equipment in a clean and hygienic manner.
Ensure that ward issues are maintained to the agreed level.
Ensure stock control and rotation procedures are maintained.
Conduct meal service by attractive presentation adhering to any specific request.
To deliver a full cleaning service towards within the hospital in accordance with Work Schedules and activity within the area, using own initiative to plan workload.

FAQs

What are the primary responsibilities of a Food Service Assistant?

The primary responsibilities include providing a courteous beverage and meal service to patients, assisting with meal preparation, adhering to food hygiene practices, conducting cleaning duties, and maintaining a clean and hygienic environment in the ward kitchens.

Is experience in the food service industry required for this role?

While prior experience in food service may be beneficial, it is not strictly required. We value a commitment to providing excellent customer care and willingness to learn.

What are the working hours for this position?

The working hours will vary based on the needs of the ward and may include shifts that cover weekdays, weekends, and holidays.

What types of training are provided to new employees?

New employees will receive guidance regarding department and ward layout, daily routines, as well as training in food hygiene practices and patient meal service procedures.

How does this role contribute to the patient experience?

This role is vital in ensuring that patients receive high-quality meal service, adhere to special dietary needs, and maintain a clean and welcoming environment which enhances their overall experience.

What are the cleaning responsibilities of a Food Service Assistant?

Cleaning responsibilities include delivering a full cleaning service according to work schedules, maintaining ward kitchens and equipment in a hygienic manner, and washing up all crockery and cutlery items.

Who can I contact for more information about the job?

For further details or informal visits, you can contact Selina Rose, Service Manager, via email at Selina.rose@sodexo.com.

Are there opportunities for career development in this role?

Yes, MFT fosters a culture of inclusion and belonging, providing equal opportunities for career development that are fair, open, and transparent.

What support is there for addressing customer complaints?

As a Food Service Assistant, you will be expected to deal initially with any customer complaints, ensuring that concerns are handled in a polite and positive manner.

What guidelines must be followed regarding food preparation?

All food must be prepared in accordance with Food Hygiene Codes of Practice to ensure safety and hygiene at all times.

Manchester University NHS Foundation Trust

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.