FAQs
What are the primary responsibilities of a Food Service Assistant?
The primary responsibilities include providing a courteous beverage and meal service to patients, assisting with meal preparation, adhering to food hygiene practices, conducting cleaning duties, and maintaining a clean and hygienic environment in the ward kitchens.
Is experience in the food service industry required for this role?
While prior experience in food service may be beneficial, it is not strictly required. We value a commitment to providing excellent customer care and willingness to learn.
What are the working hours for this position?
The working hours will vary based on the needs of the ward and may include shifts that cover weekdays, weekends, and holidays.
What types of training are provided to new employees?
New employees will receive guidance regarding department and ward layout, daily routines, as well as training in food hygiene practices and patient meal service procedures.
How does this role contribute to the patient experience?
This role is vital in ensuring that patients receive high-quality meal service, adhere to special dietary needs, and maintain a clean and welcoming environment which enhances their overall experience.
What are the cleaning responsibilities of a Food Service Assistant?
Cleaning responsibilities include delivering a full cleaning service according to work schedules, maintaining ward kitchens and equipment in a hygienic manner, and washing up all crockery and cutlery items.
Who can I contact for more information about the job?
For further details or informal visits, you can contact Selina Rose, Service Manager, via email at Selina.rose@sodexo.com.
Are there opportunities for career development in this role?
Yes, MFT fosters a culture of inclusion and belonging, providing equal opportunities for career development that are fair, open, and transparent.
What support is there for addressing customer complaints?
As a Food Service Assistant, you will be expected to deal initially with any customer complaints, ensuring that concerns are handled in a polite and positive manner.
What guidelines must be followed regarding food preparation?
All food must be prepared in accordance with Food Hygiene Codes of Practice to ensure safety and hygiene at all times.