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Footwear Supervisor

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Toronto

AI generated summary

  • You need to be open to feedback, detail-oriented, have retail management experience, and a strong knowledge of footwear brands. Time management and communication skills are a must. Excel proficiency is a plus.
  • You will lead the footwear department, driving sales and ensuring top-notch customer service. Coach, train, and motivate staff to achieve store goals and maintain standards.


  • Openness to feedback and willingness to develop
  • High sense of urgency
  • Keen eye for detail
  • Well rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.)
  • Retail Management experience would be advantageous
  • Excellent Time Management skills
  • Strong verbal and written communication skills
  • IT skills- Microsoft Outlook, Word and Excel would be an advantage


  • Collaborating with the junior management to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques
  • Handling customer complaints and enquiries to provide excellent levels of customer service
  • Creating innovative strategies to capitalize on sales opportunities
  • Providing assistance with the maintenance of standards on the sales floor
  • Encourage and foster personal progression throughout the store
  • Managing associates within company guidelines, policies and procedures
  • Providing assistance with the induction and training of new starters
  • Have an understanding of the Mystery Shopper program


What is the primary role of a Footwear Supervisor at JD Sports?

The primary role of a Footwear Supervisor at JD Sports is to provide managerial support, maintain and improve customer service levels, supervise staff, and assist with managerial processes as instructed by Store Management.

What qualities are important for a successful Footwear Supervisor at JD Sports?

A successful Footwear Supervisor at JD Sports should have a high sense of urgency, a keen eye for detail, openness to feedback, willingness to develop, knowledge of in-house and global brands, retail management experience (advantageous), excellent time management skills, and strong verbal and written communication skills.

What are some of the responsibilities of a Footwear Supervisor at JD Sports?

Some responsibilities of a Footwear Supervisor at JD Sports include collaborating with junior management to attract and engage customers, handling customer complaints and enquiries, creating sales strategies, maintaining standards on the sales floor, managing associates within company guidelines, training new starters, and understanding the Mystery Shopper program.

Are there opportunities for personal growth and development as a Footwear Supervisor at JD Sports?

Yes, there are development opportunities within the junior management team at JD Sports. Individuals with leadership characteristics such as creativity, problem-solving, and adaptability have room to grow with the company in-store.

Retail & Consumer Goods

Mission & Purpose

JD Sports is a prominent UK-based retail company specialising in sportswear, athletic footwear, and related accessories. Their ultimate mission is to provide customers with a comprehensive range of top-quality sportswear brands, sneakers, and sports-related fashion items. JD Sports' purpose revolves around enabling individuals to pursue an active and healthy lifestyle by offering them the latest and most stylish sportswear options, catering to their athletic and fashion needs.