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Fragrance Adviser

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Superdrug

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have a passion for fragrance and retail, strong communication skills, a desire to learn, and flexibility in working hours. Willingness to provide piercing services is optional.
  • You will advise customers on fragrances, deliver exceptional service, maintain store presentation, support sales goals, and optionally train in ear and nose piercing.

Requirements

  • Experience or interest in fragrance
  • Confident and clear communication skills
  • Passionate about retail and customer service
  • Desire to learn and improve your knowledge/skills in fragrance
  • Willingness to carry out piercing services for our customers (training provided) (optional)
  • Flexible in working hours and adaptable to change

Responsibilities

  • - Our Fragrance Advisers use their extensive knowledge and training to advise customers on the perfumes and other products for them.
  • - We want to ensure that our customers leave with “That Superdrug Feeling” – this means they receive exceptional customer service.
  • - Your role at Superdrug as a Fragrance Adviser is all about serving customers mostly at the fragrance counter where you will deliver excellent service and encourage add on sales.
  • - You will also ensure that the fragrance counter and wider store is well merchandised, and a high level of presentation is always maintained.
  • - In addition, you will be involved in supporting the management team to achieve store targets.
  • - To support your development, you’ll also have the opportunity to be trained in ear and nose piercing to support our fast-growing piercing business in store (optional).

FAQs

What are the working hours for the Fragrance Adviser position?

The working hours are mainly in the evenings and weekends, totaling 8 hours a week, with opportunities to work more.

What is the salary range for the Fragrance Adviser role?

The salary ranges from £8.85 to £11.90 per hour.

Is previous experience in fragrance required for this position?

While prior experience in fragrance is beneficial, a strong interest in fragrance and customer service is also acceptable.

What types of training will I receive in this role?

You will receive extensive training on perfume and fragrance, along with the opportunity to be trained in ear and nose piercing, which is optional.

Are there opportunities for career progression within the company?

Yes, there are great benefits and opportunities to progress within Superdrug.

What kind of customer service is expected from a Fragrance Adviser?

A Fragrance Adviser is expected to deliver exceptional customer service, ensuring that customers leave with “That Superdrug Feeling.”

What kind of discounts are available to employees?

Employees can receive up to 30% discount for themselves and a nominated friend or family member.

How many holiday days can I earn?

You can earn up to 28 days of holiday.

Is there support for employee financial management?

Yes, employees have access to Wagestream, which allows tracking of earnings in real-time and access to a percentage of pay as it is earned.

Will I be required to conduct piercing services?

Carrying out piercing services is optional, and training will be provided if you choose to participate.

What qualities are needed to succeed in this role?

To succeed, you should have experience or interest in fragrance, confident communication skills, a passion for retail and customer service, a desire to learn, and flexibility in working hours.

Superdrug

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our purpose is quite simply to be the best in everyday accessible beauty and health. We are committed to bring innovation and the latest styles and trends to every high street in the UK and Southern Ireland at fantastic prices. As well as the best big beauty and health brands, our customers will also find a host of exclusive products that they won’t find anywhere else. Plus our Superdrug Own Brand collection is not only great value, it is excellent quality and all our beauty and toiletries Own Brand products carry the leaping bunny symbol which show they are certified by Cruelty Free International. We currently have over 800 stores including stores in the Republic Of Ireland and employ 12,500 colleagues. 200 stores have pharmacies with pharmacy consulting rooms. We currently have 15 stores with nurse clinics offering health checks but there’s much more to who we are. At Superdrug we’re part of the biggest health and beauty retailer in the world – A.S. Watson Group, operating retail stores across Europe and Asia. A key element to our brand's success is ensuring that our team is trained to give customers the service and quality they deserve. Through our retail academy team members are given the skills, confidence and knowledge to offer customers the best beauty and health advice on the high street.