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Fragrance Adviser

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Superdrug

Sep 17

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • Experience or interest in fragrance
  • Confident and clear communication skills
  • Passionate about retail and customer service
  • Desire to learn and improve your knowledge/skills in fragrance
  • Willingness to carry out piercing services for our customers (training provided) (optional)
  • Flexible in working hours and adaptable to change

Responsibilities

  • - Our Fragrance Advisers use their extensive knowledge and training to advise customers on the perfumes and other products for them.
  • - We want to ensure that our customers leave with “That Superdrug Feeling” – this means they receive exceptional customer service.
  • - Your role at Superdrug as a Fragrance Adviser is all about serving customers mostly at the fragrance counter where you will deliver excellent service and encourage add on sales.
  • - You will also ensure that the fragrance counter and wider store is well merchandised, and a high level of presentation is always maintained.
  • - In addition, you will be involved in supporting the management team to achieve store targets.
  • - To support your development, you’ll also have the opportunity to be trained in ear and nose piercing to support our fast-growing piercing business in store (optional).

FAQs

What are the working hours for the Fragrance Adviser position?

The working hours include weekdays, evenings, and weekends, with both part-time and full-time contracts available, and opportunities to work more hours.

What is the salary range for the Fragrance Adviser role?

The salary for the Fragrance Adviser position ranges from £9.55 to £12.80 per hour.

What qualities are needed to succeed as a Fragrance Adviser?

To succeed as a Fragrance Adviser, you need experience or interest in fragrance, confident communication skills, a passion for retail and customer service, and a desire to learn and improve your knowledge in fragrance.

Is training provided for the piercing services?

Yes, training is provided for those who are willing to carry out piercing services, but it is optional.

What benefits are offered to Fragrance Advisers?

Benefits include up to 28 days holiday, up to 30% discount for you and a nominated friend or family member, excellent training, great sales incentives, access to Wagestream for tracking earnings, enhanced company sick pay, and support for pregnancy loss.

Will I receive training for fragrance knowledge and sales techniques?

Yes, excellent training will be provided to improve your knowledge and skills in fragrance.

Is experience in retail necessary for the Fragrance Adviser role?

While experience in retail is not strictly necessary, a passion for retail and customer service is essential for this role.

Can I work flexible hours as a Fragrance Adviser?

Yes, the role requires flexibility in working hours and adaptability to change in order to meet store demands.

How does Superdrug support employee development?

Superdrug supports employee development through comprehensive training, opportunities for career progression, and the option to learn additional skills such as ear and nose piercing.

What is “That Superdrug Feeling”?

“That Superdrug Feeling” refers to the exceptional customer service experience that ensures customers leave the store satisfied and happy.

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Superdrug

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our purpose is quite simply to be the best in everyday accessible beauty and health. We are committed to bring innovation and the latest styles and trends to every high street in the UK and Southern Ireland at fantastic prices. As well as the best big beauty and health brands, our customers will also find a host of exclusive products that they won’t find anywhere else. Plus our Superdrug Own Brand collection is not only great value, it is excellent quality and all our beauty and toiletries Own Brand products carry the leaping bunny symbol which show they are certified by Cruelty Free International. We currently have over 800 stores including stores in the Republic Of Ireland and employ 12,500 colleagues. 200 stores have pharmacies with pharmacy consulting rooms. We currently have 15 stores with nurse clinics offering health checks but there’s much more to who we are. At Superdrug we’re part of the biggest health and beauty retailer in the world – A.S. Watson Group, operating retail stores across Europe and Asia. A key element to our brand's success is ensuring that our team is trained to give customers the service and quality they deserve. Through our retail academy team members are given the skills, confidence and knowledge to offer customers the best beauty and health advice on the high street.

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