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Fragrance & Beauty Sales Consultant - Brent Cross (Mobile)

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CHANEL

Oct 30, 2024

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You must have client-facing experience, product knowledge, empathy, passion for Fragrance & Beauty, and a positive problem-solving attitude to delight customers and personalize their experience.
  • You will deliver exceptional client experiences in fragrance, makeup, and skincare while building relationships, boosting sales, and ensuring seamless service across channels.

Requirements

  • Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the client
  • Confidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skills
  • Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs
  • Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
  • Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members.
  • Problem solving attitude: you can overcome obstacles, objections with positive attitude

Responsibilities

  • Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
  • Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
  • Ensure excellence in client service in accordance with CHANEL’s rituals and standards
  • Build and develop long lasting relationships to recruit, retain and increase client loyalty
  • Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categories
  • Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
  • Be part of a collaborative and inclusive community to achieve individual and collective goals

FAQs

What is the job title for this position?

The job title is Fragrance & Beauty Sales Consultant (Mobile).

Where will I be working?

You will be working across John Lewis, Fenwick, and Boots Brent Cross.

What is the contract type and hours for this position?

This position is a permanent contract for 37.5 hours per week, working any 5 days out of 7.

Does CHANEL offer any employee benefits?

Yes, CHANEL offers a range of employee benefits including private medical insurance, pension, life assurance, retail discounts, mental wellbeing support, and more.

What experience is required for the Fragrance & Beauty Sales Consultant role?

A proven experience in a client-facing role where delivering excellent client experience was paramount is required.

Will I receive training and development opportunities?

Yes, you will have the opportunity to attend conferences and training initiatives in our Training Academy to elevate your expertise.

Is there room for growth and career development at CHANEL?

Yes, CHANEL is dedicated to creating conditions for people to perform at their best and offers opportunities for coaching and career development.

What qualities are important for this role?

Important qualities include a service-oriented approach, confidence, empathy, passion for Fragrance & Beauty products, and a problem-solving attitude.

How does CHANEL approach inclusivity in the workplace?

CHANEL is focused on creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual.

What type of sales performance is expected in this role?

You are expected to contribute to sales performance by building client relationships, leveraging products and services, and achieving targets and KPIs.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.