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Fragrance & Beauty Sales Consultant - Heathrow Airport (mobile)

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CHANEL

Nov 1

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You must have client-facing experience, confidence in product knowledge, empathy, passion for Fragrance & Beauty, and a problem-solving attitude to enhance the customer experience.
  • You will create personalized client experiences, deliver excellent service, build lasting relationships, drive sales through various tools, and ensure a seamless omni-channel interaction.

Requirements

  • Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the client
  • Confidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skills
  • Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs
  • Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
  • Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members.
  • Problem solving attitude: you can overcome obstacles, objections with positive attitude

Responsibilities

  • Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
  • Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
  • Ensure excellence in client service in accordance with CHANEL’s rituals and standards
  • Build and develop long lasting relationships to recruit, retain and increase client loyalty
  • Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categories
  • Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
  • Be part of a collaborative and inclusive community to achieve individual and collective goals

FAQs

What are the working hours for the Fragrance & Beauty Sales Consultant position?

The working hours for this position are 37.5 hours per week, with any 5 days out of 7.

Where is the job location?

The job is located at Heathrow Airport across all terminals.

Is this a permanent position?

Yes, this is a permanent position.

What qualifications or experience are required for this role?

Candidates should have proven experience in a client-facing role, product knowledge in Fragrance & Beauty, and strong customer service skills.

What is the company culture like at CHANEL?

CHANEL fosters an inclusive culture that encourages personal growth and values the unique contributions of each individual.

What type of training will I receive if hired?

You will have access to inspirational conferences and training initiatives at our Training Academy to elevate your expertise.

What kind of career development opportunities are available at CHANEL?

CHANEL is dedicated to building on your strengths and providing new opportunities for professional growth throughout your career journey.

Are there any additional benefits offered to employees?

Yes, benefits include private medical insurance, pension, life assurance, cycle scheme participation, arts and culture ticket discounts, and CHANEL product discounts, among others.

Is client experience a key focus in this role?

Yes, delivering an exceptional client experience is paramount, and you will be expected to create personalized and authentic experiences for clients.

How does CHANEL support mental well-being for its employees?

CHANEL offers Employee Assistance Programs and other support lines to support mental well-being.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.