Franchise - Community Associate

IWG plc

3mo ago

Job
Part-time
Entry Level
Customer Relations
Leicester

AI generated summary

You must be a great communicator, problem-solver, and quick adapter with strong customer service skills. Proficient in MS Office and able to manage multiple tasks effectively.
You will assist customers with various needs, organize events, handle mail, and ensure the smooth running of the centre from open to close.

Requirements

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic and able to adapt to fast-changing situations
Confident using MS Office and other basic IT packages

Responsibilities

You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

FAQs

What are the primary responsibilities of a Franchise - Community Associate?

The primary responsibilities of a Franchise - Community Associate include working closely with new and existing customers, solving problems for them, and ensuring they have everything they need.

What skills are important for a Franchise - Community Associate to possess?

Important skills for a Franchise - Community Associate include customer service, problem-solving, communication, organization, and the ability to work well with others.

How do Franchise - Community Associates interact with customers?

Franchise - Community Associates interact with customers by providing assistance, addressing their concerns, answering questions, and ensuring they have a positive experience with the franchise.

IWG plc

Retail & Consumer Goods

Industry

10,001+

Employees

1989

Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.