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Job

Franchise - Community Associate

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IWG plc

16d ago

💼 Graduate Job

Leicester

AI generated summary

  • You must be a great communicator, problem-solver, and quick adapter with strong customer service skills. Proficient in MS Office and able to manage multiple tasks effectively.
  • You will assist customers with various needs, organize events, handle mail, and ensure the smooth running of the centre from open to close.

Graduate Job

Customer RelationsLeicester

Description

  • As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.


Requirements

  • We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
  • A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
  • Happy taking ownership of problems and finding ways to solve them
  • Positive, enthusiastic and able to adapt to fast-changing situations
  • Confident using MS Office and other basic IT packages

Area of Responsibilities

Customer Relations

Responsibilities

  • You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.
  • Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?
  • The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
  • Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
  • The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

Details

Work type

Part time

Work mode

office

Location

Leicester