FAQs
What is the role of a Fraud Consultant - eCommerce at PayPal?
The Fraud Consultant - eCommerce is responsible for enabling merchants with fraud solutions to reduce fraudulent transactions and improve dispute management, impacting the revenue for both PayPal and the merchants.
What type of experience is required for this position?
Candidates should have experience in eCommerce-based fraud management or similar payments-related fraud, as well as an understanding of the payment processing model.
What skills are essential for this role?
Strong communication skills, self-motivation, time management, the ability to work with operational systems like Salesforce and Jira, and a willingness to engage in technical discussions with merchants.
What is the structure of the team I would be working with?
You will work closely with a team of Fraud Consultants, Customer Support, Data Scientists, Product Managers, Software Engineers, and leadership, collaborating with teams globally including in Singapore, the US, and Europe.
How does this role contribute to overall company goals?
This role directly improves approval rates and reduces fraud, providing a high margin of revenue as a subscription service for merchants, which contributes positively to both PayPal's and the merchants' financial performance.
What type of content will I be required to create?
You will be responsible for creating customer-facing and internal-only content, including training materials for sales teams and whitepapers on fraud-related topics.
Is prior knowledge of the PayPal platform necessary?
While prior knowledge of the PayPal platform may be beneficial, it is not explicitly required. However, understanding how merchants interact with card issuers is crucial.
What does the onboarding process look like for new merchants?
The onboarding process involves defining, configuring, enabling, and implementing the selected fraud solution through training and communications with the merchant.
What flexibility will I have in managing my work schedule?
PayPal offers a balanced hybrid work model, allowing employees to work 3 days in the office and 2 days from their choice of either the PayPal office or their home workspace.
How does PayPal support employee wellness and inclusivity?
PayPal is committed to building an equitable and inclusive global economy, offering various benefits that champion financial, physical, and mental health, as well as ensuring a diverse and inclusive workforce.