Fraud Consultant - eCommerce

PayPal

Sep 12

Applications are closed

Job
Full-time
Mid & Senior Level
Consulting
Sales & Business Development
Dublin

Requirements

Experience in eCommerce-based fraud management or similar payments-related fraud.
Understanding of the payment processing model and how merchants interact with the card issuers through a processor such as PayPal.
Strong communication skills to work directly with merchant executives and technical teams.
Self-motivation and strong time management skills.
Willingness to reach beyond your comfort level and write blogs and technical papers, train sales teams within PayPal, and have challenging and direct conversations with merchants on how to improve their fraud policies.
Highly flexible, and able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
Ability to be a user of operational systems such as Salesforce, Jira, Slack, and Microsoft products to manage day-to-day activities.

Responsibilities

You will be responsible for working with merchants to successfully enable them with fraud solutions to reduce the number of fraudulent transactions and/or enable successful dispute management
The role directly impacts the revenue for both PayPal and the merchant by improving approval rates and reducing fraud. The fraud product provides a high margin of revenue to PayPal as well by being a subscription service available to any of our 35 Million merchants.
You will partner closely with our product team, the sales organization, pricing and RFP teams, and customer success as part of the handoff post-go live.
The role also has specific assignments to create content that is customer-facing or for internal-only use. You will also provide training to sales teams and create whitepapers on fraud-related topics.
You will become one of a small team of experts in the field of e-commerce fraud to support the entire organization globally.
Additionally, you will gather suggestions from merchants and your team to define future enhancements of our solutions.
Be assigned new opportunities to partner with the sales team and engage with the prospective merchant.
Take the lead in the onboarding process and define, configure, enable, and implement the selected fraud solution through training and communications.
Work with the sales teams to provide guidance and support on fraud-related questions.
Collaborate with your team on how to improve implementation and enablement processes.
Provide expertise to existing merchants through requests via the support desk.
Maintain relationships with the different sales contacts ranging from Account Execs, to Inside Sales team members.
Interact with Braintree or PayPal Solution Engineers to ensure the combined implementation is successful.

FAQs

What is the role of a Fraud Consultant - eCommerce at PayPal?

The Fraud Consultant - eCommerce is responsible for enabling merchants with fraud solutions to reduce fraudulent transactions and improve dispute management, impacting the revenue for both PayPal and the merchants.

What type of experience is required for this position?

Candidates should have experience in eCommerce-based fraud management or similar payments-related fraud, as well as an understanding of the payment processing model.

What skills are essential for this role?

Strong communication skills, self-motivation, time management, the ability to work with operational systems like Salesforce and Jira, and a willingness to engage in technical discussions with merchants.

What is the structure of the team I would be working with?

You will work closely with a team of Fraud Consultants, Customer Support, Data Scientists, Product Managers, Software Engineers, and leadership, collaborating with teams globally including in Singapore, the US, and Europe.

How does this role contribute to overall company goals?

This role directly improves approval rates and reduces fraud, providing a high margin of revenue as a subscription service for merchants, which contributes positively to both PayPal's and the merchants' financial performance.

What type of content will I be required to create?

You will be responsible for creating customer-facing and internal-only content, including training materials for sales teams and whitepapers on fraud-related topics.

Is prior knowledge of the PayPal platform necessary?

While prior knowledge of the PayPal platform may be beneficial, it is not explicitly required. However, understanding how merchants interact with card issuers is crucial.

What does the onboarding process look like for new merchants?

The onboarding process involves defining, configuring, enabling, and implementing the selected fraud solution through training and communications with the merchant.

What flexibility will I have in managing my work schedule?

PayPal offers a balanced hybrid work model, allowing employees to work 3 days in the office and 2 days from their choice of either the PayPal office or their home workspace.

How does PayPal support employee wellness and inclusivity?

PayPal is committed to building an equitable and inclusive global economy, offering various benefits that champion financial, physical, and mental health, as well as ensuring a diverse and inclusive workforce.

PayPal

Technology

Industry

10,001+

Employees

1998

Founded Year

Mission & Purpose

PayPal is a prominent financial technology company that facilitates online payments and money transfers for individuals and businesses. Their fundamental objective is to empower seamless and secure digital transactions, enabling people to manage their financial lives more efficiently in an increasingly interconnected world. At its core, PayPal strives to be the bridge that connects people with the global economy, offering accessible and convenient solutions to move and manage money, ultimately promoting financial inclusion and empowerment.