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Fraud & Risk Analyst

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OpenAI

2mo ago

  • Job
    Full-time
    Senior Level
  • London

AI generated summary

  • You should have 5+ years in fraud detection or risk evaluation, strong problem-solving skills, experience in scaling operations, a humble attitude, and the ability to manage multiple projects effectively.
  • You will resolve complex fraud and risk issues, collaborate with teams to improve processes, perform investigations, manage incidents, provide training, and educate clients on policies.

Requirements

  • Have 5+ years of experience and a demonstrated passion for risk evaluation, fraud detection / investigation, trust & safety, legal operations, or other similar teams
  • Bring excellent problem-solving skills and the ability to comprehend and communicate complex technical issues
  • Have proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements
  • Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
  • Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize

Responsibilities

  • Work directly with customers to resolve complex risk, fraud, financial, compliance, and trust and safety issues; then, figure out how to operationalize those solutions at scale when needed.
  • Partner with Product, Legal, Safety, Operations, and Vendor teams to develop and implement ongoing fraud and risk processes or specific campaigns to serve OpenAI’s customers.
  • Perform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data
  • Execute human-in-the-loop reviews to complement automated systems in highly sensitive or high risk fraud scenarios, working with account teams to guide customers through the process
  • Review operational processes and systems and build feedback loops to drive improvements with other product and ops teams
  • Serve as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams
  • Represent and advocate for customer needs with product development teams, policy, legal, design, and engineering teams within OpenAI.
  • Equip other teams with best-in-class training, playbooks, and workflows—and bring about a deep technical understanding of our fraud and risk systems and users’ needs.
  • Be a fraud and risk expert across all our products and educate our clients on our policies - bring judgment and policy expertise to bear

FAQs

What is the primary focus of the Fraud & Risk Analyst role at OpenAI?

The primary focus is to protect OpenAI’s platform and users from abuse by collaborating with internal teams to ensure safety and compliance.

What experience is required for this role?

Candidates should have 5+ years of experience in risk evaluation, fraud detection/investigation, trust & safety, legal operations, or similar fields.

What types of issues will the Fraud & Risk Analyst handle?

The analyst will resolve complex risk, fraud, financial, compliance, and trust and safety issues, including high-risk and high-visibility customer cases.

Will the role involve working with external customers?

Yes, the role involves working directly with customers to resolve complex issues and manage sensitive matters for high-priority clients.

What is the work model for this position?

This position operates under a hybrid work model, requiring 3 days in the office per week.

Is relocation assistance offered for this role?

Yes, relocation assistance is offered to new employees.

What skills are beneficial for this role?

Technical skills, strong problem-solving abilities, and the capability to comprehend and communicate complex technical issues are beneficial.

How does OpenAI support employee development?

OpenAI offers an annual learning and development stipend of $1,500 USD equivalent per year.

What type of benefits does OpenAI provide?

OpenAI provides private medical insurance that covers 100% of premiums for employees and their dependents, a pension plan with a 4% employer contribution, unlimited time off, and generous parental leave.

What is OpenAI's commitment to diversity and equal opportunity?

OpenAI is an equal opportunity employer and does not discriminate based on race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

Technology
Industry
201-500
Employees
2025
Founded Year

Mission & Purpose

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Culture & Values

  • AGI focus

    We are committed to building safe, beneficial AGI that will have a massive positive impact on humanity's future. Anything that doesn’t help with that is out of scope.

  • Intense and scrappy

    Building something exceptional requires hard work (often on unglamorous stuff) and urgency; everything (that we choose to do) is important. Be unpretentious and do what works; find the best ideas wherever they come from.

  • Scale

    We believe that scale— in our models, our systems, ourselves, our processes, and our ambitions—is magic. When in doubt, scale it up.

  • Make something people love

    Our technology and products should have a transformatively positive effect on people’s lives.

  • Team spirit

    Our biggest advances, and differentiation, come from effective collaboration in and across teams. Although our teams have increasingly different identities and priorities, the overall purpose and goals have to remain perfectly aligned. Nothing is someone else’s problem.

Benefits

  • Health, dental, and vision insurance

  • Mental healthcare support and services

  • Commuter benefits

  • 401(k) with generous matching

  • Domestic conference budget for each employee

  • Flexible working hours

  • 20 weeks paid parental leave

  • Life and AD&D insurance

  • Annual learning & development stipend

  • Team-driven celebrations and events