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French Customer Service Associate

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Concentrix

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Cape Town

AI generated summary

  • You must be fluent in French, have Matric Math or Accounting, 6 months call center troubleshooting experience, strong computer skills, and be available for shifts from 3pm to 2am.
  • You will provide exceptional customer support via various channels, troubleshoot software issues, document interactions, and identify product solutions to enhance customer satisfaction and value.

Requirements

  • High level of French proficiency (both verbal and written)
  • Matric Mathematics or Accounting
  • Minimum 6 months technical trouble shooting experience in a call centre environment (Essential)
  • Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)
  • Minimum 6 months experience working in a financial services environment (Advantageous)
  • Availability work shifts between 3pm and 2am (Monday - Friday)
  • Clear criminal and credit record
  • High level of French proficiency (both verbal and written)
  • Strong problem-solving, probing and time management skills
  • Ability to understand, analyse and navigate through learned technical systems
  • Proven experience of delivering exceptional customer care

Responsibilities

  • Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment
  • Identifying the root cause of the client’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues
  • Assisting customers in gaining the most value from their products and services
  • Identifying additional opportunities for product solutions to benefit the customer's business needs
  • Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format
  • Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures

FAQs

What is the job title for this position?

The job title is French Customer Service Associate.

What are the primary responsibilities of a French Customer Service Associate?

The primary responsibilities include providing extraordinary customer experiences, addressing inquiries through various channels, identifying the root cause of technical issues, assisting customers with product value, documenting customer contacts, and staying current on technical knowledge.

What qualifications are needed for this position?

The qualifications needed include a high level of French proficiency (both verbal and written), Matric Mathematics or Accounting, a minimum of 6 months technical troubleshooting experience in a call center environment, advanced computer literacy, and strong problem-solving skills.

What is the salary for the French Customer Service Associate position?

The base salary for this position is R16,000.

Are there any benefits offered for this role?

Yes, benefits include medical aid for the main member, pension fund, subsidized transport, team building activities, upskill training opportunities, and an employee assistance program.

What are the working hours for this position?

The working hours are shifts between 3 PM and 2 AM from Monday to Friday.

What is the company culture like at Concentrix?

The company culture is interactive and inclusive, fostering teamwork and collaboration among employees.

Is previous experience in a financial services environment beneficial for this role?

Yes, a minimum of 6 months experience working in a financial services environment is considered advantageous.

Do I need to undergo a background check to apply?

Yes, applicants must have a clear criminal and credit record to be considered for this position.

Where is the job location?

The job is located in Cape Town, specifically at 10 Rua, Da Gama St, Foreshore.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.