Logo of Huzzle

Home

Matches

Explore

Manage

French Speaking Customer Advisor (m/f/d)

image

Hugo Boss

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Metzingen

AI generated summary

  • You should have commercial training, experience, fluency in French and English, a passion for fashion, strong customer focus, problem-solving skills, tech affinity, and flexibility for shift work.
  • You will assist customers via various channels, handle product inquiries, advise on fashion trends, support store staff, and collaborate with departments to enhance the customer experience.

Requirements

  • Successfully completed commercial training and first relevant work experience
  • Very good language and communication skills in French and English, one other European language would be a plus
  • Interest in fashion, fashion and trends
  • A strong customer focus and a strong team player mentality
  • Strong problem-solving skills with a proactive and innovative approach
  • Good knowledge and confident handling of common hardware and software as well as a strong technical affinity
  • Flexibility and willingness to work in shifts (5-day week between Mon-Sat. 8am-8pm) and in seasonal business (sale phases)

Responsibilities

  • You are the first point of contact for our end customers across all sales channels and common communication channels (telephone, e-mail, live chat, social media) at first and second level
  • You independently handle a wide range of questions about our products, processes, orders and complaints
  • With a flair for fashion and new trends, you inspire customers with our products and offer competent advice and outfit creation for a wide variety of occasions
  • You provide our store employees with quick help and solutions for process-related questions/problems
  • In Retail Customer Care, we are the interface between customers and HUGO BOSS. In order to constantly improve the customer journey and customer experience, we are in regular contact with the specialist departments and provide targeted feedback, reports and ideas

FAQs

What is the primary role of the French Speaking Customer Advisor?

The primary role is to be the first point of contact for end customers across all sales channels and common communication channels, handling queries related to products, orders, and complaints while providing expert fashion advice.

What language skills are required for this position?

Very good language skills in French (business fluent) and English are required. Proficiency in another European language would be a plus.

Is experience in the fashion industry necessary for this role?

While a strong interest in fashion, trends, and a flair for style are essential, specific experience in the fashion industry is not explicitly required.

What types of communication channels will the advisor use to interact with customers?

The advisor will interact with customers via telephone, e-mail, live chat, and social media.

What are the working hours for this position?

The position requires flexibility and a willingness to work in shifts, with a 5-day work week between Monday and Saturday from 8 am to 8 pm.

What are the benefits offered to employees in this position?

Benefits include a competitive salary, vacation and Christmas bonuses, a mobility allowance, an annual clothing allowance, a company pension scheme, access to an employee gym, and discounts for shopping and arts.

How many vacation days are offered annually?

Employees receive 30 vacation days per year.

Are there opportunities for professional development and personal time off?

Yes, through the 'Me Time' program, employees can enjoy personal time off, as well as flexible working models that include a mix of on-site and remote work.

What is the company’s stance on sustainability?

Sustainability is a key value for the company, reflected in its commitment to environmental protection, animal welfare, and human rights through various initiatives, including an environmentally friendly bus shuttle.

What type of work environment can employees expect at HUGO BOSS?

Employees can expect a modern workplace with innovative tools, an inclusive culture that embraces authenticity and individuality, and a strong commitment to equal employment opportunities.

image

Hugo Boss

Take the next step and find the perfect job for you – What's your HUGO BOSS?

Retail & Consumer Goods
Industry
10,001+
Employees
1924
Founded Year

Mission & Purpose

At HUGO BOSS, we firmly believe that the passion and dedication of our employees is the essence for the successful execution of our “CLAIM 5” growth strategy. A strong commitment to empowering people and teams is therefore firmly anchored in “CLAIM 5”. In this context, our HUGO BOSS values – entrepreneurial spirit, personal ownership, team mentality, simplicity & quality, and youthful spirit – play a key role. They form the guiding principle for day-to-day cooperation and are intended to foster a spirit of mutual trust. The aim is to create an environment that enables all employees to develop their individual talents and thus directly contribute to the success of “CLAIM 5”. On top of that, HUGO BOSS intends to continue positioning itself as one of the most attractive employers in the fashion industry. This, in turn, should enable us to attract the best talents in the sector.