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Front Desk Agent

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Mandarin Oriental Hotel Group

14d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Abu Dhabi

AI generated summary

  • You need a high school diploma, resort experience, professional appearance, strong communication skills, and the ability to stand for long periods. Luxury hotel experience preferred.
  • You will check in/out guests, handle payments, accommodate requests, manage front office activities, answer inquiries, and coordinate room status with housekeeping.

Requirements

  • High school diploma or suitable equivalent
  • Previous experience in the same role in a luxury hotel is preferred, resort experience is required
  • Well-groomed, professional appearance
  • Outstanding written and verbal communication skills
  • Physically agile, and able to stand for extended periods

Responsibilities

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.
  • Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards.
  • Accommodate special requests whenever possible.
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
  • Upon the departure of guests, process the guest check-out procedures.
  • Receive payment from guests. Settle the guest account and give a copy of the invoice.
  • Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints.
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Possess a working knowledge of the room reservation procedures.

FAQs

What are the primary responsibilities of a Front Desk Agent?

A Front Desk Agent is responsible for checking in arriving guests, checking out departing guests, registering guests, assigning rooms, accommodating special requests, and handling payment processes. They also answer guest inquiries, coordinate with housekeeping, and perform cashier activities.

Is prior experience required for this position?

Yes, previous experience in the same role at a luxury hotel is preferred, and resort experience is required.

What educational background is required for the Front Desk Agent position?

A high school diploma or suitable equivalent is required for the Front Desk Agent position.

Are there any specific skills needed for this job?

Outstanding written and verbal communication skills, a professional appearance, and physical agility to stand for extended periods are important skills for the Front Desk Agent role.

Do Front Desk Agents need to handle cash transactions?

Yes, Front Desk Agents are responsible for handling all front office cashier activities, including posting charges, receiving payments, and balancing their cash float at the end of their shift.

Will I need to coordinate with other departments?

Yes, Front Desk Agents must coordinate room status updates with the housekeeping department regarding late check-outs, early check-ins, and special requests.

Is a specific appearance required for this role?

Yes, a well-groomed and professional appearance is expected for all Front Desk Agents.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.