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Front Desk Associate

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Planet Fitness

5d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Palm Bay

AI generated summary

  • You should have 6-12 months of customer service experience, be 18+, willing to certify in CPR/AED, have basic computer skills, and the ability to lift 75 lbs while standing, cleaning, and moving.
  • You will greet members, assist with inquiries, handle membership processes, ensure cleanliness, address concerns, and promote a supportive environment while maintaining safety and policy standards.

Requirements

  • - 6-12 months of experience in a customer service environment is preferred
  • - Must be 18 years of age or older
  • - Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • - Basic computer proficiency
  • - Continual standing and moving throughout the club to accomplish tasks during shift
  • - Continual communicating in person or on the phone to exchange information during shift
  • - Must be able to lift up to 75 pounds
  • - Will encounter toxic chemicals during shift
  • - Frequent cleaning and sanitizing of equipment and facilities
  • - Moving self in different positions, including bending and twisting, to accomplish tasks

Responsibilities

  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

FAQs

What is the main responsibility of a Front Desk Associate at Planet Fitness?

The main responsibility of a Front Desk Associate is to provide superior customer service to members and guests while ensuring an exceptional "Judgement Free" member experience.

What qualities should I possess to be a good fit for this role?

You should have a positive attitude, a passion for delivering exceptional experiences, strong communication skills, a motivation for helping others, and the ability to inspire and motivate others.

Is prior experience in customer service required for this position?

While 6-12 months of experience in a customer service environment is preferred, it is not strictly required.

What are the working hours for a Front Desk Associate?

Working hours can vary and may include evenings, weekends, and holidays, reflecting the 24/7 nature of many Planet Fitness locations.

Do I need to be CPR/AED certified to apply?

You must be willing to become CPR/AED Certified, with training provided by Planet Fitness.

What physical demands should I expect in this role?

The role involves continual standing and moving throughout the club, lifting up to 75 pounds, and frequent cleaning and sanitizing of equipment and facilities.

What types of benefits does Planet Fitness offer for Front Desk Associates?

Benefits include medical, dental, and vision insurance (for full-time employees), vacation/sick time/holiday pay, a free Black Card membership, a 401(k) retirement savings plan, life insurance, flexible spending accounts, employee perks, and team-building events.

Are there any specific health and safety requirements that I need to be aware of?

Yes, team members are expected to actively participate in health and safety protocols, report unsafe conditions, and conduct work in a safe manner.

How do I apply for the Front Desk Associate position?

You can apply for the Front Desk Associate position through the Planet Fitness careers website or at your local club.

Can I work full-time or part-time as a Front Desk Associate?

Both full-time and part-time positions are typically available for the Front Desk Associate role, depending on the needs of the individual club.

Planet Fitness

The Judgement Free Zone®

Travel & Leisure
Industry
501-1000
Employees
1997
Founded Year

Mission & Purpose

Planet Fitness is a fitness centre chain that offers affordable and accessible gym memberships, focusing on providing a welcoming and non-intimidating environment for people of all fitness levels. Their ultimate mission is to enhance people's lives by promoting health and fitness in a supportive and judgment-free space. Planet Fitness's purpose is to create a community where everyone feels comfortable working out, thereby encouraging regular exercise and contributing to the overall well-being of their members.