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Front Desk Associate/ Guest Experience Expert (32 hours)

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Marriott International

Aug 7, 2024

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Portsmouth

Requirements

  • Strong Communication skills & interpersonal skills
  • Excellent level of spoken and written English
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Able to work independently and within a team
  • Perform other reasonable job duties as requested by Supervisors
  • Flexible approach to working hours including evening, weekends & bank holidays
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager

Responsibilities

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Confidently all payment types such as room charges, cash, checks, debit, or credit.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
  • Embrace the Marriott culture.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Able to work independently and within a team.
  • Perform other reasonable job duties as requested by Supervisors.
  • Flexible approach to working hours including evening, weekends & bank holidays.

FAQs

What is the job title for this position?

The job title is Front Desk Associate/Guest Experience Expert.

What is the location of the job?

The job is located at the Portsmouth Marriott Hotel, Southampton Road, Portsmouth, England, United Kingdom.

What are the working hours for this position?

This position is for 32 hours and includes flexible working hours, including evenings, weekends, and bank holidays.

Is there an opportunity for career progression in this role?

Yes, there is an opportunity to progress your career in a supportive environment at Portsmouth Marriott.

What are the primary responsibilities of a Front Desk Receptionist?

Responsibilities include processing guest check-ins, managing payments, coordinating with housekeeping, providing information about the hotel and local attractions, running daily reports, and balancing cash at the beginning and end of shifts.

What qualifications or skills are required for this position?

A successful Front Desk Receptionist should have strong communication and interpersonal skills, an excellent level of spoken and written English, and the ability to work independently as well as within a team.

Are there any benefits provided to Front Desk Receptionists?

Yes, benefits include discounted stays at hotels worldwide, discounted food and drink, wellness programs, holiday days, double pay for bank holidays, gratuities, and opportunities for training and development.

How does the company ensure a safe working environment regarding COVID-19?

The company operates a COVID-19 safe space, using appropriate PPE, following social distancing rules, and implementing hotel and departmental risk assessments.

What kind of culture does Marriott International promote?

Marriott International promotes a diverse workforce and inclusive, people-first culture, committed to non-discrimination on any protected basis.

Will I receive training when hired for this position?

Yes, the company provides world-class training and development opportunities for all associates.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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