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Front Desk Associates, Yorkville

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Equinox

Jul 11

Applications are closed

  • Job
    Part-time
    Junior Level
  • People, HR & Administration
  • Toronto

Requirements

  • Minimum of 1 year in customer service or related experience
  • High school diploma/GED required or equivalent work experience
  • Reliable, professional, computer literate, energetic, and friendly
  • Preferably interested in health, fitness, and/or sports
  • Must be friendly, vibrant, and outgoing
  • Must be able to effectively communicate in person, via email, and via phone
  • Must have evening and weekend availabilty
  • Essential Physical Requirements:
  • Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
  • Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Responsibilities

  • Professionally greet members and guests
  • Scan membership ID’s upon members entrance
  • Answer phones professionally
  • Respond to member questions, concerns and discrepancies
  • Update members’ accounts if needed
  • Maintain an orderly and clean work area
  • Ability to work opening/closing/mid-day shifts
  • Ability to tour members
  • Provide the highest level of customer service to members, prospective members, and guests
  • Aid other departments with other related tasks

FAQs

What is the primary focus of the Front Desk Associate role at Equinox?

The primary focus of the Front Desk Associate role at Equinox is to provide exceptional customer service by greeting members and guests professionally, assisting with membership-related inquiries, and maintaining a clean and orderly workspace while contributing to a high-performance community.

What qualifications are required for the Front Desk Associate position?

Candidates are required to have a minimum of 1 year of customer service or related experience, a high school diploma/GED or equivalent work experience, and must be reliable, professional, computer literate, energetic, and friendly. Preference is given to individuals with an interest in health, fitness, and/or sports.

Are evening and weekend availability required for this role?

Yes, candidates must have evening and weekend availability to fulfill the scheduling requirements of the role.

What are some key responsibilities of the Front Desk Associate?

Key responsibilities include greeting members and guests, scanning membership IDs, answering phones, responding to member inquiries, updating accounts, maintaining a clean work area, providing tours to members, and assisting other departments with related tasks.

What essential physical requirements must candidates meet for the Front Desk Associate position?

Candidates must be able to perform essential physical aspects of the position, which includes standing for long periods, sitting, walking, squatting, stooping, reaching, and bending. Additionally, they must be capable of pushing, pulling, and lifting up to 50 lbs at a time.

What kind of work environment does Equinox promote?

Equinox promotes a dynamic and community-oriented work environment that values high performance living, teamwork, humility, and a disruptive approach to achieving success, while encouraging employees to invest in their own health and fitness.

What qualities are Equinox looking for in a candidate for the Front Desk Associate role?

Equinox is looking for candidates who are energetic, creative, enthusiastic, friendly, vibrant, and outgoing, with a passion for winning and inspiring others.

Is prior experience in the fitness industry necessary for this role?

While prior experience in the fitness industry is not explicitly required, candidates with an interest in health, fitness, and/or sports may be preferred.

How can I apply for the Front Desk Associate position at Equinox?

Interested candidates should visit the Equinox careers page to submit their application and resume for the Front Desk Associate position.

IT'S NOT FITNESS. IT'S LIFE.

Retail & Consumer Goods
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

Equinox is a high-end fitness company that operates luxury health clubs offering a range of services, including personal training, group fitness classes, spa treatments, and wellness programs. Their ultimate mission is to inspire and support their members to achieve their fitness and wellness goals, promoting a holistic approach to health and well-being. The company's purpose is to provide a premium fitness experience that enhances the lives of their members through exceptional facilities, expert staff, and a supportive community.

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