FAQs
What is the primary focus of the Front Desk Associate role at Equinox?
The primary focus of the Front Desk Associate role at Equinox is to provide exceptional customer service by greeting members and guests professionally, assisting with membership-related inquiries, and maintaining a clean and orderly workspace while contributing to a high-performance community.
What qualifications are required for the Front Desk Associate position?
Candidates are required to have a minimum of 1 year of customer service or related experience, a high school diploma/GED or equivalent work experience, and must be reliable, professional, computer literate, energetic, and friendly. Preference is given to individuals with an interest in health, fitness, and/or sports.
Are evening and weekend availability required for this role?
Yes, candidates must have evening and weekend availability to fulfill the scheduling requirements of the role.
What are some key responsibilities of the Front Desk Associate?
Key responsibilities include greeting members and guests, scanning membership IDs, answering phones, responding to member inquiries, updating accounts, maintaining a clean work area, providing tours to members, and assisting other departments with related tasks.
What essential physical requirements must candidates meet for the Front Desk Associate position?
Candidates must be able to perform essential physical aspects of the position, which includes standing for long periods, sitting, walking, squatting, stooping, reaching, and bending. Additionally, they must be capable of pushing, pulling, and lifting up to 50 lbs at a time.
What kind of work environment does Equinox promote?
Equinox promotes a dynamic and community-oriented work environment that values high performance living, teamwork, humility, and a disruptive approach to achieving success, while encouraging employees to invest in their own health and fitness.
What qualities are Equinox looking for in a candidate for the Front Desk Associate role?
Equinox is looking for candidates who are energetic, creative, enthusiastic, friendly, vibrant, and outgoing, with a passion for winning and inspiring others.
Is prior experience in the fitness industry necessary for this role?
While prior experience in the fitness industry is not explicitly required, candidates with an interest in health, fitness, and/or sports may be preferred.
How can I apply for the Front Desk Associate position at Equinox?
Interested candidates should visit the Equinox careers page to submit their application and resume for the Front Desk Associate position.