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Front Desk Clerk

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Actalent

9d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Logistics
  • Stockton

AI generated summary

  • You must connect with customers, enter data, handle samples, follow SOPs, operate office equipment, generate reports, maintain records, and communicate clearly. Proficient typing is essential.
  • You will connect with customers, manage shipments, enter data, handle samples, generate reports, maintain records, and collaborate with staff to ensure client satisfaction.

Requirements

  • Job Requirements:
  • Connect with customers, take requests, answer phones, and schedule shipments.
  • Enter data and maintain records.
  • Receive samples for analysis and enter all pertinent information concerning testing, reporting, and billing of samples in the computer system per applicable Standard Operating Procedures (SOPs).
  • Properly handle and distribute samples for testing.
  • Understand and follow Quality System documents relevant to responsibilities, such as Quality Manual and Standard Operating Policies and Procedures (SOPs).
  • Handle samples according to instructions received from clients.
  • Operate standard office equipment including computers and copiers.
  • Work interactively with the technical staff to help ensure that clients’ expectations are met with regards to testing, reporting, and invoicing.
  • Generate reports for daily department sample schedules, shipping lists for samples to be sent to other laboratory locations for testing, and other required information.
  • Assemble samples to be prepared for analyses and samples to be delivered to other laboratory locations for testing; maintain records of the samples shipped to other laboratories.
  • Maintain neat and accurate records.
  • Maintain files of information received with samples.
  • Maintain cooperative working relationships with other company employees.
  • Communicate clearly orally and in writing to co-workers.
  • Proficient typing ability, accuracy, and speed.

Responsibilities

  • Connect with customers, take requests, answer phones, and schedule shipments.
  • Enter data and maintain records.
  • Receive samples for analysis and enter all pertinent information concerning testing, reporting, and billing of samples in the computer system per applicable Standard Operating Procedures (SOPs).
  • Properly handle and distribute samples for testing.
  • Understand and follow Quality System documents relevant to responsibilities, such as Quality Manual and Standard Operating Policies and Procedures (SOPs).
  • Handle samples according to instructions received from clients.
  • Operate standard office equipment including computers and copiers.
  • Work interactively with the technical staff to help ensure that clients’ expectations are met with regards to testing, reporting, and invoicing.
  • Generate reports for daily department sample schedules, shipping lists for samples to be sent to other laboratory locations for testing, and other required information.
  • Assemble samples to be prepared for analyses and samples to be delivered to other laboratory locations for testing; maintain records of the samples shipped to other laboratories.
  • Maintain neat and accurate records.
  • Maintain files of information received with samples.
  • Maintain cooperative working relationships with other company employees.
  • Communicate clearly orally and in writing to co-workers.
  • Proficient typing ability, accuracy, and speed.

FAQs

Do we support remote work?

This is a fully on-site position in Stockton, California.

What are the working hours for this position?

The working hours are Monday to Friday, 8 AM to 5 PM, with rare instances of overtime.

What kind of skills are required for this job?

The position requires hard skills such as data entry, record maintenance, operation of standard office equipment, report generation, and proficient typing ability, as well as soft skills like clear oral and written communication, cooperative working relationships, and attention to detail.

Is any prior experience required for this job?

While the job description does not specify required prior experience, relevant skills and familiarity with office tasks are beneficial.

What tools or equipment will I be using in this role?

You will be operating standard office equipment including computers and copiers.

Will I be required to handle customer interactions?

Yes, you will be connecting with customers, taking requests, answering phones, and scheduling shipments.

Are there opportunities for professional growth within the company?

Yes, the company emphasizes growth opportunities for its employees as part of its commitment to diversity, equity, and inclusion.

How does the company handle diversity and inclusion?

Actalent is committed to diversity and inclusion by hiring diverse talent and maintaining an inclusive environment through persistent self-reflection and engagement.

What should I do if I need a reasonable accommodation during the application process?

You can request a reasonable accommodation by emailing actalentaccommodation@actalentservices.com for other accommodation options.

Is there a potential for overtime in this role?

Yes, there may be rare instances of overtime to ensure everything is shipped out for the day.

Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.