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Front Desk Clerk

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Actalent

15d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Data
  • Stockton

AI generated summary

  • You must connect with customers, enter data, handle samples, operate office equipment, generate reports, maintain records, communicate effectively, and demonstrate accurate typing skills.
  • You will connect with customers, manage data, handle and distribute samples, generate reports, maintain records, and ensure client expectations are met while operating office equipment efficiently.

Requirements

  • - Connect with customers, take requests, answer phones, and schedule shipments.
  • - Enter data and maintain records.
  • - Receive samples for analysis and enter all pertinent information concerning testing, reporting, and billing of samples in the computer system per applicable Standard Operating Procedures (SOPs).
  • - Properly handle and distribute samples for testing.
  • - Understand and follow Quality System documents relevant to responsibilities, such as Quality Manual and Standard Operating Policies and Procedures (SOPs).
  • - Handle samples according to instructions received from clients.
  • - Operate standard office equipment including computers and copiers.
  • - Work interactively with the technical staff to help ensure that clients’ expectations are met with regards to testing, reporting, and invoicing.
  • - Generate reports for daily department sample schedules, shipping lists for samples to be sent to other laboratory locations for testing, and other required information.
  • - Assemble samples to be prepared for analyses and samples to be delivered to other laboratory locations for testing; maintain records of the samples shipped to other laboratories.
  • - Maintain neat and accurate records.
  • - Maintain files of information received with samples.
  • - Maintain cooperative working relationships with other company employees.
  • - Communicate clearly orally and in writing to co-workers.
  • - Proficient typing ability, accuracy, and speed.

Responsibilities

  • Connect with customers, take requests, answer phones, and schedule shipments.
  • Enter data and maintain records.
  • Receive samples for analysis and enter all pertinent information concerning testing, reporting, and billing of samples in the computer system per applicable Standard Operating Procedures (SOPs).
  • Properly handle and distribute samples for testing.
  • Understand and follow Quality System documents relevant to responsibilities, such as Quality Manual and Standard Operating Policies and Procedures (SOPs).
  • Handle samples according to instructions received from clients.
  • Operate standard office equipment including computers and copiers.
  • Work interactively with the technical staff to help ensure that clients’ expectations are met with regards to testing, reporting, and invoicing.
  • Generate reports for daily department sample schedules, shipping lists for samples to be sent to other laboratory locations for testing, and other required information.
  • Assemble samples to be prepared for analyses and samples to be delivered to other laboratory locations for testing; maintain records of the samples shipped to other laboratories.
  • Maintain neat and accurate records.
  • Maintain files of information received with samples.
  • Maintain cooperative working relationships with other company employees.
  • Communicate clearly orally and in writing to co-workers.
  • Proficient typing ability, accuracy, and speed.

FAQs

Do we support remote work?

No, this is a fully on-site position in Stockton, California.

What are the typical working hours for this position?

The typical working hours are Monday through Friday, from 8 AM to 5 PM, with rare instances of overtime.

What kind of skills are required for the Front Desk Clerk position?

The required hard skills include data entry, record maintenance, operation of standard office equipment, report generation, and proficient typing ability. Soft skills include clear oral and written communication, cooperative working relationships, and attention to detail.

Is experience in the laboratory field necessary for this role?

While experience in a laboratory setting may be beneficial, it is not explicitly required; however, familiarity with handling samples and following Standard Operating Procedures (SOPs) is important.

Will I be working with other company employees?

Yes, the role involves maintaining cooperative working relationships with other company employees and working interactively with the technical staff.

Does Actalent provide any support regarding diversity, equity, and inclusion?

Yes, Actalent emphasizes diversity and inclusion as a core part of its culture, focusing on hiring diverse talent, maintaining an inclusive environment, building a culture of care and recognition, and ensuring growth opportunities for all employees.

How do I request accommodations for the application or interview process?

To request reasonable accommodations due to a disability, you can email actalentaccommodation@actalentservices.com for options.

What is the primary responsibility of the Front Desk Clerk?

The primary responsibilities include connecting with customers, managing requests and phone calls, scheduling shipments, entering data, maintaining records, handling samples for testing, and generating reports.

How should I communicate with clients and co-workers?

Clear oral and written communication is essential in this role for effective interaction with co-workers and clients.

Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.