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Front Desk Coordinator I

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Cranston

Requirements

  • Education: High school diploma or GED.
  • Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.
  • Requirements for Level I Status:
  • Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
  • Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.
  • Performance Requirements:
  • Knowledge of clinic policies and procedures.
  • Knowledge of computer programs and applications.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
  • Skill in operating office equipment.
  • Skill in handling paperwork/filing adequately.
  • Skill in handling incoming phone calls and triaging appropriately.
  • Skill in written and verbal communication.
  • Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.
  • Ability to flexibly respond to changing demands.
  • Ability to organize and prioritize tasks effectively.

Responsibilities

  • Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
  • Schedule patient appointments and procedures according to established policies and procedures.
  • Check-in patients upon arrival at the office as well as check-out upon departure.
  • Obtain accurate information from patients and ensure all registration forms are complete.
  • Collect patient and insurance payments and reconcile charges on a daily basis.
  • Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
  • File records in appropriate sections of patient charts in EMR.
  • Prepare patient charts in advance and scan documents into charts in EMR.
  • Transcribe letters and create forms as needed.
  • Maintain files and records in a confidential manner.
  • Maintain organization and efficiency of front office, including office supply inventory.
  • Maintain patient confidentiality.
  • Perform other related duties as directed or assigned.

FAQs

What are the primary responsibilities of the Front Desk Coordinator I?

The primary responsibilities include answering high volume telephone calls, scheduling patient appointments, checking in and out patients, collecting payments, maintaining patient records, and ensuring office organization.

What qualifications are required for the Front Desk Coordinator I position?

A high school diploma or GED is required, along with a minimum of two years of experience in a medical office or front office/scheduling experience preferred.

Is previous medical office experience necessary for this role?

While previous medical office experience is preferred, it is not strictly required; candidates with relevant skills and a willingness to learn may also be considered.

What kind of supervisory support is expected for this position?

This is an entry-level position where candidates may need additional supervision, particularly if they have 1-4 years of experience.

What software skills are required for this job?

Candidates should be comfortable using computer programs and applications, including Microsoft Excel, email, the Internet, and Microsoft PowerPoint.

Are there performance requirements specific to the Front Desk Coordinator I role?

Yes, performance requirements include knowledge of clinic policies, the ability to handle paperwork and phone calls effectively, and skills in written and verbal communication.

Does GI Alliance provide equal employment opportunities?

Yes, GI Alliance is an Equal Opportunity Employer, committed to creating an inclusive, welcoming, and equitable work environment.

Is there a background check required for employment?

Yes, all job offers are contingent on the successful completion of a pre-employment criminal history check.

How can I apply for the Front Desk Coordinator I position?

All applications must be completed in full for consideration; no phone calls or agencies are accepted.

What should I do if I have further questions about the job?

For further questions, please refer to the application instructions, as direct inquiries may not be accommodated.

Patient First. Quality Centric. Physician-Led. The Nation's Leading Gastroenterology Practice.

Science & Healthcare
Industry
1001-5000
Employees
2018
Founded Year

Mission & Purpose

At the core, GI Alliance operates on a philosophy grounded by three guiding principles: Patient First. Quality Centric. Provider-Led. Our strength comes from the diversity of talented individuals who make up our organization—everyone striving to serve our patients with excellence every day. We have designed our practice to foster and develop a diverse culture, both clinical and non-clinical. It is not merely words for our practice. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture and background. The people of GI Alliance are the best in the industry, and that results in a great working environment.