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Front Desk Hospitality Agent - Beverly Hills/West LA

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Sonder Inc.

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Los Angeles
  • Quick Apply

AI generated summary

  • You need experience in hospitality, excellent communication and problem-solving skills, strong computer literacy, flexibility in schedule, ability to lift 50 lbs, and reliable transportation.
  • You will greet guests, guide them through technology features, ensure top-notch service, maintain cleanliness, support back-office tasks, and assist leadership with administrative duties.

Requirements

  • - Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • - Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • - Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
  • - Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • - Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  • - Flexible schedule and open to working evenings, weekends, and holidays.
  • - Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  • - Proficiency in languages other than English is an asset.
  • - This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available)
  • - This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations)

Responsibilities

  • - Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
  • - Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • - Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • - Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • - Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • - Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
  • - Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

FAQs

What is the hourly pay rate for the Front Desk Hospitality Agent position?

The hourly pay rate for the Front Desk Hospitality Agent position is $21.50 plus benefits and perks.

What are the typical work hours for this role?

This role requires a flexible schedule, with availability to work evenings, weekends, and holidays.

What are the main responsibilities of a Front Desk Hospitality Agent at Sonder?

Key responsibilities include welcoming guests, guiding them through the Sonder experience, managing guest interactions, ensuring cleanliness and organization of the workspace, and supporting the back-of-house team as needed.

What qualifications are needed for this job?

Candidates should have demonstrated experience in hospitality or customer service roles, excellent problem-solving skills, strong computer literacy, and the ability to work effectively both independently and as part of a team.

Is proficiency in languages other than English a requirement?

Proficiency in languages other than English is considered an asset but not a strict requirement for the position.

Do we offer any employee benefits?

Yes, employees may receive competitive compensation, a generous stock plan, medical, dental and vision insurance, flexible vacation, wellness and volunteering days, annual free credits and discounts to stay in Sonders, and workplace flexibility for remote-specified positions.

Is there a requirement for transportation?

Yes, reliable transportation is required, with a willingness to travel between properties daily. This can include biking, walking, public transportation, or other means.

How do we promote a diverse and inclusive workplace?

Sonder values diversity and embraces inclusivity through principles like "Extend Hospitality to All" and initiatives such as Sonder Circles, which are employee resource groups aimed at fostering a diverse and equitable workplace.

What should I do if I need accommodation during the application process?

If you require reasonable accommodation during the application process, you can email Recruiting for assistance.

How does Sonder ensure guest satisfaction?

Guest satisfaction is paramount at Sonder, and Front Desk Hospitality Agents play a crucial role in delivering memorable stays by providing exceptional service and addressing guest needs proactively.

Sonder Inc.

Inspiring, award-winning design meets modern, mobile-first service. Welcome to the future of hospitality.

Travel & Leisure
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Sonder is a hospitality company that offers a new way to stay by providing modern, thoughtfully designed apartments and hotel rooms for short or long-term stays in cities around the world. They combine the best elements of hotels and home rentals by offering stylish accommodations with professional hospitality services. Sonder's ultimate mission is to revolutionise the travel experience by making it easier and more accessible for people to find and enjoy comfortable, high-quality stays. Their purpose is to create a seamless, tech-driven guest experience that redefines how people travel and stay.