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Front Desk Manager

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You need a Bachelor in Hospitality or equivalent, 2-3 years leading a Front Desk team, strong communication skills, and fluency in English and Dutch. Must be eligible to work in the Netherlands.
  • You will oversee front desk operations, ensure exceptional customer service, manage projects, mentor associates, and analyze data to enhance guest and associate satisfaction and financial performance.

Requirements

  • Bachelor diploma in Hospitality or equivalent work experience
  • 2-3 years of experience leading a Front Desk team
  • Able to be visible in operation, provide recognition & promote positive public relations
  • Knowledge of the complete front office operation is essential
  • Excellent interpersonal and communication skills – written and verbal
  • Driving and leading the achievement of different customer oriented KPI’s
  • Fluent business English and Dutch is a strong preference
  • Eligible to work in the Netherlands

Responsibilities

  • In this role you are responsible for overseeing the Front Desk and Concierge operations. You'll work together with the Front Office Manager, the Guest Relations Manager and other managers and associates to successfully execute all front office operations, striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.
  • You utilize interpersonal and communication skills to lead, influence, and encourage others.
  • You maintain guest services and front desk goals.
  • You manage projects and policies.
  • You ensure exceptional customer service.
  • You identify the developmental needs of others and coach, mentor and help other to improve their knowledge and skills.
  • You analyze information and evaluating results to choose the best solution and solve problems.

FAQs

What is the location of the Front Desk Manager position?

The Front Desk Manager position is located at the Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands, 1054 ES.

What are the working hours for this role?

This position is a full-time role, but specific working hours can vary.

Is prior experience required for this position?

Yes, 2-3 years of experience leading a Front Desk team is required.

What language skills are preferred for this job?

Fluency in business English is required, and Dutch is a strong preference.

Are there opportunities for professional development?

Yes, the position offers endless personal and professional development possibilities in both on- and offline settings.

What qualifications do I need to apply?

A Bachelor diploma in Hospitality or equivalent work experience is required.

What benefits are offered to employees?

Employees are provided with personal coaching, career possibilities within Marriott International, special discounted rates at Marriott hotels, discounts at fine bars and restaurants in Amsterdam, and resources for emotional, physical, and financial well-being through a TakeCare program.

Is it necessary to be eligible to work in the Netherlands?

Yes, candidates must be eligible to work in the Netherlands.

What is the primary responsibility of the Front Desk Manager?

The primary responsibility is overseeing the Front Desk and Concierge operations, striving to improve guest and associate satisfaction while maximizing financial performance.

Will I be involved in coaching and mentoring others in this role?

Yes, this position involves identifying developmental needs of others and providing coaching and mentoring to improve their knowledge and skills.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.