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Front End Manager/Bookkeeper-Cash Office

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No Frills

Aug 9

  • Job
    Full-time
    Junior & Mid Level
  • Burlington
  • Quick Apply

AI generated summary

  • You must have cash office experience, 1-3 years of management preferred, strong problem-solving and communication skills, and open availability for various shifts. MS Office skills are a plus.
  • You will oversee cash office operations, support cashiers, analyze reports, process payroll, maintain benefits, manage losses, and ensure compliance with policies while delivering excellent customer service.

Requirements

  • Demonstrated commitment to superior customer service
  • Cashier and Cash Office experience required
  • 1-3 years of management experience is an asset
  • Strong technical knowledge of all front-end cashier operations
  • Problem solving skills including responding to customer complaints and inquires
  • Issue management skills (attention to detail, time management; interpersonal skills; conflict management; information gathering skills; problem solving; team building skills to develop collaborative working relationships)
  • Open availability that include day, evening, weekend and holiday shifts according to the needs of the business
  • Strong communication skills including verbal, written and active listening
  • Computer skills including MS Office is an asset

Responsibilities

  • Provide great customer service that includes performing all cashier functions, resolving customer escalation according to guidelines.
  • Oversee the efficient running of the cash office (i.e. pick ups, deposits, cash losses, etc)
  • Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)
  • Ensure company-directed promotions and programs are delivered.
  • Support front end team of cashiers, act as a subject matter expert on front end processes and provide training.
  • Supervise front end cashiers to keep department running efficiently, ensure compliance with policies and procedures, refer complex issues to management; provide input into the performance management process
  • Perform store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires)
  • Process payroll to ensure employees are paid accurately and on-time
  • Maintain and manage benefit and pension administration
  • Manage potential loss through buggy management, test orders, refund/override minimization etc.
  • Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • Any other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets and maintains the hygiene standards specified

FAQs

What is the role of the Front End Manager/Bookkeeper-Cash Office?

The Front End Manager/Bookkeeper will support the Franchise Owner by overseeing the cash office and managing the front-end team, ensuring high-quality customer service and efficient store administration.

What experience is required for this position?

Cashier and Cash Office experience is required, along with 1-3 years of management experience considered an asset.

What are the working hours for this job?

The position requires open availability, including day, evening, weekend, and holiday shifts, according to the needs of the business.

Is customer service experience necessary?

Yes, a demonstrated commitment to superior customer service is required for this role.

Are there opportunities for training and career advancement?

Yes, the company offers progressive careers and comprehensive training, providing opportunities for employees to develop their skills and advance within the organization.

What is the application process for this job?

Interested candidates can apply directly, but only qualified applicants selected for an interview will be contacted.

Do we support diversity and inclusion in the workplace?

Yes, we are committed to creating a diverse and inclusive workplace and encourage candidates from varied backgrounds to apply.

Is a criminal background check required for applicants?

Yes, candidates who are 18 years or older must complete a criminal background check as part of the application process.

What are the core values of the company?

The company's core values are Care, Ownership, Respect, and Excellence, which guide all decision-making activities.

Are there any benefits offered to employees?

Yes, the company offers flexible benefits along with opportunities for career advancement and comprehensive training for employees.

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No Frills

Retail & Consumer Goods
Industry
1001-5000
Employees
1978
Founded Year

Mission & Purpose

No Frills is a Canadian discount supermarket chain that focuses on providing low-cost grocery items to customers. Their ultimate mission is to offer everyday essentials at the lowest possible prices without compromising on quality. The company aims to make shopping more affordable for Canadians by emphasizing no-frills shopping experiences and passing on savings through efficient operations and a straightforward approach to retail. Their purpose is to cater to budget-conscious consumers by ensuring they get the best value for their money on a wide range of grocery products.