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Front of House UK - Team Member

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Zizzi Restaurants

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Portsmouth

AI generated summary

  • You should be ready to provide exceptional service, embrace teamwork, and enjoy perks like discounts, free meals, and career development opportunities.
  • You will support the restaurant team, share menu knowledge with customers, ensure excellent service, maintain restaurant appearance, and uphold Zizzi's customer service standards for a Great Time.

Requirements

  • What You'll Get
  • Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
  • Never go hungry with free & heavily discounted menu on shift
  • Get rewarded by your customers with a generous tronc system
  • Wagestream available to instantly access earned wages
  • Make the most of your time off work with discounts on cinema tickets, travel websites and big brands available
  • Stay in touch with what's going on with our online Zizzi community that also provides access to your rotas and payslips
  • Need some support? We have a free Employee Assistance Programme with access to GPs and wellbeing support
  • Time for a break with 28 days holiday (pro rata)
  • Plenty of opportunity to develop and progress your career if that's what you want
  • Plan for the future with Company pension contributions
  • Look the part with Zizzi branded T-Shirts and aprons provided

Responsibilities

  • Supporting the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
  • Being passionate about our food and knowing the menu inside out and sharing this with our customers.
  • Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.
  • Playing a part in making sure that your restaurant is Looking Fabulous at all times and is hitting the mark set out in our policies, processes and guidelines.
  • Living and breathing the key ingredients of the Zizzi customer service journey, ensuring all of our customers have a Great Time, every time.

FAQs

What is the hourly rate for the Front of House Team Member position?

The hourly rate for the Front of House Team Member position is up to £12.21 per hour plus tronc and benefits.

What kind of discounts do employees receive?

Employees enjoy 50% off at Zizzi & ASK Italian (including drinks) and free & heavily discounted menu items during their shift.

Is there an opportunity for career progression in this role?

Yes, there are plenty of opportunities to develop and progress your career if that’s what you want.

How many days of holiday do employees receive?

Employees receive 28 days of holiday (pro rata).

Are there any financial benefits offered?

Yes, employees can access earned wages instantly through Wagestream and will also benefit from company pension contributions.

What does the Employee Assistance Programme provide?

The Employee Assistance Programme offers access to GPs and wellbeing support at no cost.

Are uniforms provided for this job?

Yes, Zizzi branded T-Shirts and aprons are provided for employees to look the part.

What is expected in terms of teamwork in this role?

You will be expected to support the whole restaurant team, both front of house and back of house, ensuring the restaurant runs smoothly.

How does Zizzi promote a positive customer service experience?

Zizzi encourages employees to live and breathe the customer service journey, ensuring every customer has a Great Time, every time.

What values are important to Zizzi?

The key values at Zizzi include Growth, Individuality, Drive, Togetherness, and Fun, all of which shape the company culture.

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Zizzi Restaurants

Individually Italian.

Retail & Consumer Goods
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Zizzi is not just in the business of food. It’s not just lunch, not just dinner. We are in the business of creating magic and memories for our customers, beyond just a meal. At Zizzi we don’t do good times, only Great Times. That’s our secret sauce. Zizzi is something special and we want our customers to feel that way too. Back in 1999 we opened the doors of our first ever Zizzi restaurant. Our philosophy was simple: every time you dine with us, it should be for great Italian inspired food in an environment designed by individual touches unique to the surrounding area. Today we have over 130 restaurants based in the UK and Republic of Ireland, but our philosophy remains the same. Our people, food, service and the prime locations make Zizzi the perfect place for good friends and family to come together and have a Great Time.