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Front Office Agent (m/f/d)

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25hours Hotels

27d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Munich

AI generated summary

  • You have hotel training, experience, and speak fluent German and English. You inspire colleagues and guests, know the city, bring character, are a doer, and own up to mistakes.
  • You ensure guest satisfaction and enthusiasm, maintain calm during busy check-ins, and oversee smooth guest arrivals and efficient administrative processes with your shift team.

Requirements

  • You have completed training in the hotel industry, gained professional experience and speak fluent German and English
  • You can inspire your colleagues just as much as your guests
  • You also know your way around the city and always have a few tips on the scene at hand
  • You not only bring your skills, but also your character
  • You're a doer - and openly admit when you've done something wrong

Responsibilities

  • At reception, you not only ensure that guests are satisfied, but also that they are enthusiastic
  • You always stay cool - even when all guests arrive at the same time for check-in
  • You ensure a smooth flow when welcoming guests to the hotel and clean administrative processes in your shift team

FAQs

What is the working schedule for the Front Office Agent position?

The position offers a 4-day workweek, allowing for 3 days off every week.

What qualifications are required for the Front Office Agent role?

Candidates should have completed training in the hotel industry, have professional experience, and speak fluent German and English.

Is previous hotel experience necessary for this role?

Yes, professional experience in the hotel industry is required.

What are the characteristics the hotel values in its employees?

The hotel values personality over a CV, seeking individuals who can inspire both colleagues and guests, have a doer mentality, and can openly admit their mistakes.

Are there any accommodation benefits for employees?

Yes, employees can stay for free at any 25hours hotel for a maximum of 10 nights per year.

What employee discounts are available?

Employees can benefit from generous discounts at bars and restaurants, as well as discounts when booking hotel rooms globally.

Is there a possibility for part-time work in this position?

Yes, the hotel is open to part-time employees, mini-jobs, and any other adjustments to support personal situations.

What is the atmosphere like in the workplace?

The workplace is characterized by relaxed interaction, flat hierarchies, and cross-departmental cooperation.

Are there any team-building activities?

Yes, the hotel hosts various team-building activities, including monthly Royal Birthday Bash celebrations and team outings.

Will I have the opportunity to learn about the local area?

Yes, employees are expected to know their way around the city and provide tips on the local scene to guests.

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25hours Hotels

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.