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Front Office Agent (m/f/d)

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25hours Hotels

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Cologne

AI generated summary

  • You must have hotel training, experience, fluent English, the ability to inspire staff and guests, local insights for fun, and a strong character.
  • You’ll ensure guest enthusiasm at check-in, maintain composure during busy times, prepare for your shift, and keep the Front Office clean and organized.

Requirements

  • You’ve completed a course of training in the hotel business, gained some professional experience and can speak English fluently
  • You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
  • You’re not just bringing your abilities, but also your character

Responsibilities

  • At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
  • You’ll always keep your cool – even when all the guests turn up to check in at the same time
  • You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up

FAQs

What is the work schedule for the Front Office Agent position?

The Front Office Agent position offers a 4-day workweek, allowing you to enjoy 3 days off every week for a more flexible work-life balance.

Is previous experience in the hotel business required?

Yes, candidates should have completed training in the hotel business and gained some professional experience.

Do I need to be fluent in any languages besides English?

While English fluency is required, additional language skills are always a plus, particularly for engaging with guests from diverse backgrounds.

Are there opportunities for career development within the company?

Yes, the company values effective cooperation and offers a friendly working environment that encourages professional growth and development.

Are there staff events or parties?

Yes, the company hosts staff parties and team events to strengthen team spirit and create a friendly atmosphere.

What are the benefits for employees regarding hotel stays?

Employees can stay at any of the 25hours hotels for free for a maximum of 10 nights per year.

Do employees get discounts at bars and restaurants?

Yes, as part of Ennismore, employees receive generous discounts when visiting bars, restaurants, and booking hotel rooms worldwide.

Is part-time work or flexible scheduling an option?

Yes, the company is open to part-time employment, mini-jobs, and other adjustments to help employees reconcile their personal situations with work.

What qualities are you looking for in a candidate?

We value personality over CV; we are looking for individuals who can inspire both guests and fellow staff with their character and local knowledge.

How does the company promote a positive work environment?

The company promotes a positive work environment through flat hierarchies, openness, mutual respect, and a focus on effective cooperation among team members.

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25hours Hotels

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.