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Front Office Agent (m/f/d)

  • Job
    Full-time
    Entry & Junior Level
  • Hamburg
  • Quick Apply

AI generated summary

  • You should have a hotel apprenticeship, reception experience, excellent communication skills, and insider knowledge of Hamburg to inspire guests and colleagues alike.
  • You ensure guest satisfaction, act as a contact for inquiries, provide a warm welcome, and create statistics and reports to enhance the guest experience.

Requirements

  • - Apprenticeship in the hotel industry is beneficial
  • - First experiences at the reception are desirable
  • - Communication with guests is exactly your thing
  • - Preferably you already have the necessary know-how to give real Hamburg insider tips
  • - You have the ability to inspire not only guests but also colleagues

Responsibilities

  • You not only ensure satisfied, but also enthusiastic guests
  • You are available to the guests as a contact person for all matters
  • You are a passionate host
  • You love to be the first point of contact for our guests
  • You create statistics & reports

FAQs

What does the working schedule look like for the Front Office Agent position?

The Front Office Agent position offers a 4-day workweek, providing you with 3 days off every week to organize your free time more flexibly.

Is prior experience necessary for this role?

While an apprenticeship in the hotel industry and some experience at the reception are desirable, your personality and communication skills are what matter most in this role.

Will there be opportunities for training and development?

Yes, you'll have the chance to learn and grow within a young and friendly team, and you can gain experience across all 25hours hotels.

Are there any benefits offered with this position?

Yes, as an employee, you’ll enjoy benefits such as free stays at other 25hours hotels, generous discounts at Ennismore's bars and restaurants, a monthly allowance for gym or HVV tickets, and more.

Do I need to be familiar with Hamburg to apply?

It is beneficial if you have insider knowledge of Hamburg to provide guests with local tips, but it is not a strict requirement.

How does the company culture look like?

The company fosters a friendly, informal culture where work colleagues become friends, and everyone is encouraged to come as they are and show their abilities.

Are staff parties part of the job?

Yes, there are hilarious staff parties and social activities as part of the work environment to promote team bonding and fun.

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.