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Front Office Agent (m/f/d) - The Ritz-Carlton, Berlin - entry date 02/2025

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Marriott International

5d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You need a high school diploma or G.E.D. No prior work or supervisory experience required. No licenses or certifications needed.
  • You will create memorable guest experiences by handling check-ins, addressing requests, maintaining standards, and embodying The Ritz-Carlton's Gold Standards daily.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
  • Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
  • The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
  • It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
  • As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
  • And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

FAQs

What is the entry date for the Front Office Agent position?

The entry date for the Front Office Agent position is February 2025.

What is the job category for this position?

The job category for this position is Rooms & Guest Services Operations.

Is this position management or non-management?

This position is classified as non-management.

What are the preferred educational qualifications for this role?

The preferred educational qualification is a high school diploma or G.E.D. equivalent.

Is previous work experience required for this position?

No related work experience is required for this position.

Are there any supervisory experience requirements for this role?

No supervisory experience is required for this role.

Is a license or certification required for this position?

No license or certification is required for this position.

What is the work schedule for the Front Office Agent position?

The work schedule for this position is full-time.

What are the key responsibilities of the Front Office Agent?

Key responsibilities include processing operational needs, addressing guest requests, completing reports, and sharing local area highlights to enhance the guest experience.

What is the company’s stance on diversity and inclusion?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What is meant by “Gold Standards” in this job?

The “Gold Standards” are the foundation of The Ritz-Carlton, guiding employees to deliver exceptional service and uphold the company’s reputation for luxury hospitality.

What type of training and support will be provided?

Employees will receive training to learn and exemplify the Gold Standards, Employee Promise, Credo, and Service Values of The Ritz-Carlton.

Will I have opportunities for career development in this role?

Yes, joining The Ritz-Carlton provides opportunities to develop your career within a global team and advance your professional skills.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.