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Front Office Agent (m/w/d)

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25hours Hotels

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Munich

AI generated summary

  • You must have completed hospitality training, have work experience, speak fluent German and English, be a team player, know local hotspots, and be honest about your mistakes.
  • You’ll ensure guest satisfaction at check-in, maintain calm during peak times, and manage smooth administrative processes within your shift team.

Requirements

  • Du hast eine Ausbildung in der Hotellerie abgeschlossen, Berufserfahrung gesammelt und sprichst fließend Deutsch und Englisch
  • Deine Kollegen kannst du genauso begeistern wie deine Gäste
  • Außerdem kennst du dich in der Stadt aus und hast immer Szenetipps in der Hinterhand
  • Du bringst nicht nur dein Können mit, sondern auch deinen Charakter
  • Du bist ein Macher – und gibst offen zu, wenn du mal was falsch gemacht hast

Responsibilities

  • Du sorgst an der Rezeption nicht nur für zufriedene, sondern für begeisterte Gäste
  • Du bleibst immer cool – selbst, wenn alle Gäste gleichzeitig zum Check-in einlaufen
  • Du sorgst für einen ruhigen Ablauf beim Empfang der Gäste im Hotel und für saubere administrative Abläufe im Team deiner Schicht

FAQs

What is the work schedule for the Front Office Agent position?

The work schedule consists of a 4-day work week, allowing you to enjoy 3 free days each week and offering flexibility in managing your free time.

What qualifications are required for this position?

To qualify for this role, you should have completed an education in the hospitality industry, possess professional experience, and be fluent in both German and English.

What is the team dynamic like at the hotel?

The team at 25hours Hotel The Royal Bavarian values interdepartmental collaboration, a relaxed atmosphere, and flat hierarchies, promoting a supportive work environment.

How does the hotel celebrate employee milestones?

The hotel celebrates milestones through events like the monthly Royal Birthday Bash, onboarding new employees, and team outings, emphasizing a fun and festive workplace culture.

What benefits do employees receive?

Employees enjoy a variety of benefits, including a 4-day work week with full pay, up to 10 free overnight stays per year at 25hours Hotels, generous discounts across Ennismore's bars and restaurants, and offers from various partner companies.

Is there an opportunity for flexible employment arrangements?

Yes, the hotel is open to discussing personal situations and offers flexible employment arrangements, including part-time positions and minijobs.

What is expected of you during busy check-in times?

You are expected to remain calm and composed, ensuring a smooth and organized check-in process for guests, even during peak times.

Is there a focus on guest satisfaction in this role?

Yes, the role emphasizes not only satisfying guests but also delighting and engaging them to create memorable experiences during their stay.

What is the hotel’s policy on character and personality in the workplace?

The hotel prioritizes character and personality over merely professional qualifications, encouraging individuals to bring their unique traits to the team.

Does the hotel provide opportunities for professional development?

Yes, as part of 25hours Hotels, there are opportunities for professional development and networking within a vibrant and diverse company culture.

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25hours Hotels

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.