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Front Office Agent (m/w/d)

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25hours Hotels

27d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Cologne

AI generated summary

  • You should have a hotel industry qualification, fluent English, a passion for engaging guests and colleagues, knowledge of the city, and a strong character to complement your skills.
  • You ensure guests are excited about their stay, maintain composure during busy check-ins, and keep the Front Office organized throughout your shifts.

Requirements

  • Deine Persönlichkeit zählt mehr als dein Lebenslauf …
  • Du hast eine Ausbildung in der Hotellerie abgeschlossen und sprichst fließend Englisch
  • Deine Kollegen kannst du genauso begeistern wie deine Gäste
  • Außerdem kennst du dich in Stadt aus und hast immer Szenetipps in der Hinterhand
  • Du bringst nicht nur dein Können mit, sondern auch deinen Charakter

Responsibilities

  • Du sorgst an der Rezeption nicht nur für zufriedene, sondern für begeisterte Gäste
  • Du bleibst immer cool – selbst, wenn alle Gäste gleichzeitig zum Check-in einlaufen
  • Du bereitest die Schicht vor und beendest sie mit einem aufgeräumten Front Office

FAQs

What are the working hours for the Front Office Agent position?

The Front Office Agent position operates on a 4-day work week, allowing for a better work-life balance.

Is prior experience in the hotel industry required?

Yes, candidates should have completed an Ausbildung in der Hotellerie (hospitality training) to qualify for this position.

Are language skills important for this role?

Yes, fluency in English is required, and additional language skills are a plus.

What type of work environment can I expect?

You can expect a friendly, open work atmosphere with flat hierarchies, employee events, and a strong sense of teamwork.

What benefits do employees receive?

Employees enjoy 3 free days per week, up to 10 free overnight stays at 25hours Hotels per year, generous discounts at Ennismore bars and restaurants, and various offers from partners.

Is there flexibility in work arrangements?

Yes, the company is open to part-time contracts, mini-jobs, and other adjustments based on personal circumstances.

How does the company promote a positive team culture?

The company emphasizes collaboration, openness, and respect, with regular team events and parties to strengthen the team spirit.

Will I have opportunities for professional development?

While the job description doesn't specify, being part of a well-established hotel group like 25hours often provides internal training and development opportunities.

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25hours Hotels

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.