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Front Office Agent (m/w/d) - The Ritz-Carlton, Berlin - Eintrittsdatum 02/2025

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Marriott International

9d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You should have a hotel management qualification or Front Office experience, fluency in German and English, computer skills (preferably Opera), and a team-oriented, customer-focused attitude.
  • You will manage check-ins/check-outs, assist VIP guests, handle special requests, ensure smooth service coordination, and support night staff as needed.

Requirements

  • Abgeschlossene Ausbildung in der gehobenen Hotellerie oder vorherige Berufserfahrung im Bereich Front Office
  • Sehr gute Deutsch und Englisch Kenntnisse
  • Fundierte Computerkenntnisse und idealerweise Erfahrung mit dem Programm Opera
  • Team- und verkaufsorientiertes Arbeiten sowie professioneller Umgang mit Kunden, Gästen und Mitarbeitern

Responsibilities

  • Durchführung von Check Ins und Check Outs
  • Persönliche Betreuung der Gäste bei allen Fragen und Anliegen, besonders auch von VIP-Gästen
  • Entgegennehmen von besonderen Gästewünschen und Reservierungen
  • Durchführung der kompletten Gästeabrechnung
  • Perfekte Kommunikation mit allen Abteilungen des Hauses
  • Vertretung der Nachtmitarbeiter bei deren Abwesenheit
  • Koordination und Sicherstellung eines stets reibungslosen Services

FAQs

What is the position being offered?

The position being offered is for a Front Office Agent (m/w/d) at The Ritz-Carlton, Berlin.

What is the expected start date for this position?

The expected start date for this position is February 2025.

What are the primary responsibilities of a Front Office Agent?

The primary responsibilities include conducting check-ins and check-outs, providing personal assistance to guests, managing special guest requests and reservations, executing guest billing, and ensuring smooth communication with all hotel departments.

What qualifications are required for this role?

Candidates should have completed training in upscale hospitality or possess previous experience in front office operations, along with excellent German and English language skills.

Is a knowledge of specific software necessary for this job?

Yes, candidates should have solid computer skills, and familiarity with the Opera software is preferable.

What kind of work schedule can be expected for this position?

The position is full-time, with flexible working hours and accurate tracking of work hours.

Is there a probation period for this job?

Yes, there is a probation period, after which a permanent employment contract will be offered.

What kind of benefits does The Ritz-Carlton offer to employees?

Benefits include competitive salary, contributions to public transport costs, additional vacation days or personal development funds, training opportunities, team events, and free meals in the employee restaurant.

Are there opportunities for career development within the company?

Yes, The Ritz-Carlton offers internal and worldwide development opportunities as part of the Marriott International brand, which has over 8000 hotels.

What is the working environment like at The Ritz-Carlton, Berlin?

The working environment is supportive and collaborative, with a focus on creating exceptional guest experiences and maintaining a strong team spirit.

Does the hotel have a dress code?

Yes, employees are provided with a free uniform as well as cleaning services, which include business attire.

What kind of team culture can employees expect?

Employees can expect a friendly and motivated team culture, where new hires are carefully onboarded and welcomed from day one.

Does the hotel encourage participation in social projects?

Yes, The Ritz-Carlton offers opportunities for employees to participate in various social projects.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.