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Front Office Assistant-ALL ABOUT KIDS WINTER GARDEN-Orlando Health Physician Associates

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma or equivalent and six months of experience in a clerical, business, or customer service role.
  • You will schedule patient appointments, obtain demographic and insurance info, process medical records, interact professionally with patients, and assist with billing tasks, ensuring compliance with policies.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What is the primary responsibility of a Front Office Assistant at Orlando Health Physician Associates?

The primary responsibility is to provide support for daily activities in ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals.

What qualifications are required for this position?

A high school graduate or equivalent is required, along with six months of experience in a clerical office, general business, or customer service setting.

Are there any certifications required for this position?

No certifications are required for the Front Office Assistant position.

Where is the job location for this position?

The job is located at 5151 Winter Garden Vineland Rd, Windermere, FL 34786.

What types of tasks will the Front Office Assistant perform regarding patient appointments?

The Front Office Assistant will schedule patient appointments based on practice-specific protocols and obtain required pre-certifications and authorizations for office visits when necessary.

Is there a focus on patient interaction in this role?

Yes, the role requires interacting with patients and families in a professional manner to enhance overall patient satisfaction.

What types of benefits does Orlando Health offer to employees?

Orlando Health offers benefits that include career-growing free education programs and well-being services to support employees and their families through every stage of life.

What is the commitment to attendance for this role?

The position requires maintaining reasonably regular and punctual attendance consistent with Orlando Health policies and relevant federal, state, and local standards.

Will there be involvement in quality assurance activities?

Yes, the Front Office Assistant may participate in Quality Assurance/Quality Indicator activities as assigned.

Is experience in a medical office specifically required for this job?

No, specific medical office experience is not required; general clerical, business, or customer service experience is acceptable.

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Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.