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Front Office Assistant - Arnold Palmer Hospital, Neurology Specialty Practice - Downtown Orlando

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must have a high school diploma or equivalent and six months of experience in a clerical office, general business, or customer service setting.
  • You will schedule appointments, gather patient information, process medical records, ensure compliance, assist billing, and engage with patients professionally to enhance their experience.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What is the primary role of the Front Office Assistant at Orlando Health Medical Group?

The primary role of the Front Office Assistant is to support daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals.

What qualifications are required for this position?

A high school diploma or equivalent is required for this position.

Is any specific licensure or certification needed for this role?

No specific licensure or certification is required for this role.

What type of experience is preferred for this position?

Six months of experience in a clerical office, general business, and/or customer service setting is preferred.

How does Orlando Health Medical Group support career development?

Orlando Health is committed to providing benefits that include career-growing FREE education programs and well-being services to support employees and their families.

What are the regular responsibilities of a Front Office Assistant?

Responsibilities include scheduling patient appointments, obtaining patient demographic and insurance information, processing medical records requests, and ensuring compliance with Orlando Health policies.

How important is patient interaction in this role?

Interacting with patients and families in a professional manner is essential, as it contributes to improving overall patient satisfaction experience.

What kind of work environment can be anticipated in this position?

The work environment involves support for office operations and requires competency in the use of office equipment and technology.

Are there opportunities for participating in quality assurance activities?

Yes, the Front Office Assistant may participate in Quality Assurance/Quality Indicator activities as assigned.

Does this role require adherence to specific policies and procedures?

Yes, the Front Office Assistant must adhere to and assure compliance with Orlando Health policies, procedures, and value statements.

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Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.