FAQs
What is the primary role of the Front Office Assistant at Orlando Health Medical Group?
The primary role of the Front Office Assistant is to support daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals.
What qualifications are required for this position?
A high school diploma or equivalent is required for this position.
Is any specific licensure or certification needed for this role?
No specific licensure or certification is required for this role.
What type of experience is preferred for this position?
Six months of experience in a clerical office, general business, and/or customer service setting is preferred.
How does Orlando Health Medical Group support career development?
Orlando Health is committed to providing benefits that include career-growing FREE education programs and well-being services to support employees and their families.
What are the regular responsibilities of a Front Office Assistant?
Responsibilities include scheduling patient appointments, obtaining patient demographic and insurance information, processing medical records requests, and ensuring compliance with Orlando Health policies.
How important is patient interaction in this role?
Interacting with patients and families in a professional manner is essential, as it contributes to improving overall patient satisfaction experience.
What kind of work environment can be anticipated in this position?
The work environment involves support for office operations and requires competency in the use of office equipment and technology.
Are there opportunities for participating in quality assurance activities?
Yes, the Front Office Assistant may participate in Quality Assurance/Quality Indicator activities as assigned.
Does this role require adherence to specific policies and procedures?
Yes, the Front Office Assistant must adhere to and assure compliance with Orlando Health policies, procedures, and value statements.