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Front Office Assistant-Outpatient Cardiology - Dr. Phillips Hospital

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You must have a high school diploma or equivalent and six months of experience in clerical, business, or customer service roles.
  • You will schedule appointments, collect patient info, process medical records requests, ensure compliance, engage with patients, maintain attendance, and assist with billing.

Requirements

  • High School graduate or equivalent.
  • None.
  • Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.

FAQs

What is the main responsibility of the Front Office Assistant in Outpatient Cardiology?

The main responsibility of the Front Office Assistant is to provide support with daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals.

What qualifications are required for this position?

The position requires a high school graduate or equivalent, along with six months of experience in a clerical office, general business, and/or customer service setting.

Are there opportunities for professional development?

Yes, Orlando Health offers a 100% paid tuition program as well as tuition reimbursement and monthly payments to help pay down any graduate school debt.

What type of benefits does Orlando Health offer?

Orlando Health offers a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement savings plan, health savings account, flexible spending account, paid time off, life insurance, and various other benefits starting from day one.

Who does the Front Office Assistant report to?

The Front Office Assistant reports to the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

How does the Front Office Assistant ensure patient satisfaction?

The Front Office Assistant demonstrates a commitment to excellence standards and actively engages in improving the overall patient satisfaction experience while interacting with patients and families in a professional manner.

Is prior certification required for this role?

No specific licenses or certifications are required for this position.

What type of office equipment will the Front Office Assistant be using?

The Front Office Assistant will demonstrate competency in the use of office equipment and technology to perform tasks such as scheduling appointments, answering phone calls, and processing medical records requests.

What is the work location for this position?

The position is located at Dr. Phillips Hospital, part of the Orlando Health Heart and Vascular Institute.

When do the benefits for this position begin?

All benefits for this position start on day one of employment.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.