FAQs
What is the main responsibility of the Front Office Assistant in Outpatient Cardiology?
The main responsibility of the Front Office Assistant is to provide support with daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals.
What qualifications are required for this position?
The position requires a high school graduate or equivalent, along with six months of experience in a clerical office, general business, and/or customer service setting.
Are there opportunities for professional development?
Yes, Orlando Health offers a 100% paid tuition program as well as tuition reimbursement and monthly payments to help pay down any graduate school debt.
What type of benefits does Orlando Health offer?
Orlando Health offers a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement savings plan, health savings account, flexible spending account, paid time off, life insurance, and various other benefits starting from day one.
Who does the Front Office Assistant report to?
The Front Office Assistant reports to the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.
How does the Front Office Assistant ensure patient satisfaction?
The Front Office Assistant demonstrates a commitment to excellence standards and actively engages in improving the overall patient satisfaction experience while interacting with patients and families in a professional manner.
Is prior certification required for this role?
No specific licenses or certifications are required for this position.
What type of office equipment will the Front Office Assistant be using?
The Front Office Assistant will demonstrate competency in the use of office equipment and technology to perform tasks such as scheduling appointments, answering phone calls, and processing medical records requests.
What is the work location for this position?
The position is located at Dr. Phillips Hospital, part of the Orlando Health Heart and Vascular Institute.
When do the benefits for this position begin?
All benefits for this position start on day one of employment.