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Front Office Associate

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Hyderabad, +1

AI generated summary

  • You need a high school diploma or G.E.D. equivalent. No prior work or supervisory experience is required, and no licenses or certifications are necessary.
  • You will ensure memorable guest experiences through check-ins/check-outs, address requests, provide local highlights, and maintain professionalism while being attentive and active throughout your shift.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.
  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Front Office Associate.

Where is the location of the job?

The job is located at The Westin Hyderabad Hitec City, APIIC Software Layout, Hitec City, Hyderabad, Telangana, India, 500081.

What type of employment is this position?

This position is full-time and is a non-management role.

Is previous work experience required for this role?

No related work experience is required for this role.

What are the educational requirements for this position?

The preferred education is a high school diploma or G.E.D. equivalent.

Are there any supervisory responsibilities in this role?

No supervisory experience is required or expected for this position.

What kind of skills are essential for the Front Office Associate?

Essential skills include creating a safe work environment, following company policies, maintaining confidentiality, and ensuring professional appearance and communication.

Will the Front Office Associate need to perform physical tasks?

Yes, the role requires being on your feet and performing hands-on tasks, such as moving, lifting, and carrying objects weighing up to 10 pounds.

Is there any specific certification required for this position?

No specific license or certification is required for this position.

What values does Marriott International emphasize for its staff?

Marriott International emphasizes the importance of a diverse workforce, inclusivity, and a people-first culture.

How does Westin promote employee well-being?

Westin encourages associates to embrace their own well-being practices and aims to empower guests to enhance their well-being during their stay.

What kind of environment does Westin strive to create for its employees?

Westin strives to create an environment where associates can do their best work, find their purpose, belong to an amazing global team, and become the best version of themselves.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.