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Front Office Associate

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Delhi

AI generated summary

  • You need a high school diploma or G.E.D. equivalent, no related or supervisory experience required, and no licenses or certifications necessary.
  • You will manage guest check-ins/outs, coordinate room assignments, handle payments, assist with inquiries, and maintain positive guest relations while ensuring a professional appearance and following policies.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title for this position is Front Office Associate.

Where is the job located?

The job is located at Aloft New Delhi Aerocity, 5B IGI T3 Road, New Delhi, Delhi, India, 110037.

What type of employment is this position?

This position is full-time and non-management.

What are the primary responsibilities of a Front Office Associate?

The primary responsibilities include processing guest check-ins and check-outs, securing payments, activating room keys, managing room assignments, responding to guest inquiries, coordinating with housekeeping, and maintaining guest records.

Is prior experience required for this role?

No, related work experience is not required for this role.

What level of education is preferred for this position?

A high school diploma or G.E.D. equivalent is preferred.

What is the work environment like for this position?

The work environment involves standing, sitting, or walking for extended periods and may include moving or lifting objects weighing up to 10 pounds without assistance.

What company values does Aloft embrace?

Aloft values diversity, inclusion, and fostering a people-first culture, ensuring non-discrimination on any protected basis.

Are there any specific skills required for this position?

Yes, skills in clear communication, professional language, positive relationship development, and responsiveness to guest needs are important.

Is there an opportunity for advancement within the company?

Yes, joining Aloft Hotels provides opportunities to be part of a global team and advance within a portfolio of brands under Marriott International.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.