FAQs
What are the primary duties of a Front Office Associate?
The primary duties include handling guest reservations via phone and email, managing group/tour bookings, upselling hotel services, reporting to the Front Office Manager, and attending daily communication meetings.
What experience is required for this position?
A minimum of 1 year's experience working in a busy front office or reservations department within a hotel is required. Previous experience as a Front Office/Reception Associate in a 3* Hotel is essential.
Is knowledge of specific software necessary for this job?
Yes, previous experience working with Hotsoft or Opera Cloud is desirable for this position.
What skills are important for a Front Office Associate?
Important skills include good organization and administration skills, strong attention to detail, motivation, teamwork, and a high level of professional English. Other languages are a plus.
What is the work schedule for this position?
The schedule consists of 8-hour shifts, including day and PM shifts, with weekend availability required.
What type of work environment does the Byrne Hotel Group promote?
The Byrne Hotel Group promotes a supportive working environment focused on exceptional guest experiences, training, and opportunities for career growth.
What benefits are offered to employees in this position?
Benefits include company events and a food allowance.
Is a professional appearance required for this role?
Yes, a professional smart appearance is required for the Front Office Associate position.
Are there opportunities for advancement within the Byrne Hotel Group?
Yes, the Byrne Hotel Group offers opportunities for employees to develop their talents and grow their careers through various opportunities across the group.
What kind of attitude is expected from a Front Office Associate?
A positive, outgoing attitude and a willingness to go above and beyond for the guest experience are essential for this role.